Nancy Elizabeth Suriano
Henderson,NV
Summary
A team player who delivers exemplary customer service benefiting the guest and elevating the organization's standards. Two years experience in retail created a hardworking, loyal, and reliable sales associate. As a self starter, I have the ability to work independently and to operate a Point of Sale (POS) system in an efficient manner. I strive to provide a memorable guest experience with my belief of service excellence through enthusiasm, performance, integrity, and value.
Overview
14
14
years of professional experience
Work History
Substitute Intensive English Program Instructor
International Academy of English
06.2025 - Current
Followed lesson plans left by the absent teacher to maintain a consistent and productive learning environment.
Adult ELL Teacher
Adult Learning Program, Clark County-Las Vegas Library District
01.2019 - 03.2020
- Employed various instructional techniques to accommodate different learning styles.
- Facilitated engaging classroom activities that enhanced language acquisition and cultural integration.
Intensive English Program Instructor
International Academy of English
10.2017 - 11.2018
Created and implemented engaging curriculum for diverse language learners. Facilitated assessment tools to evaluate students' progress.
- Designed and implemented engaging lesson plans to enhance language acquisition.
- Facilitated immersive learning experiences through interactive classroom activities and discussions.
Sales Associate; Part-time
Cost Plus World Market
12.2012 - 05.2014
Handled cash transactions efficiently; organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Certificate - English Language Teaching
TEFL/TESOL Teacher Training
Adult Basic Education Authorization - English-as-a-Second-Language Education
Morgan Community College
Fort Morgan, COABA-Approved Paralegal Certificate - Paralegal Studies
Denver Paralegal Institute
Denver, COB.A. - English, Teacher Certification-Secondary Education
Montclair State University
Montclair, NJSkills
- Effective communication
- Duty organization
- Adaptive problem-solving
- Professional presence
- Problem-solving
- Technical proficiency
- Attention to detail
- Teamwork and collaboration
- Reliability
- Proven record of conscientious, self-motivated individual
- Provide professional presence to exhibit respect and concern for all students in order to affirm lessons’ objectives
Accomplishments
- Created lesson plans applying sound practices of teaching to enhance adult students’ achievements in speaking English
- Students’ achievement: 80% overall best level gains and 93% overall best retention scores
- Assisted with the installation of a Point-of-Sale System (POS); identified and solved any on-going issues
- Assessed customers’ needs, implemented quality service standards, and promoted customer satisfaction
- Displayed knowledge of companies’ policies, standards, missions, and products
Timeline
Substitute Intensive English Program Instructor
International Academy of English
06.2025 - Current
Adult ELL Teacher
Adult Learning Program, Clark County-Las Vegas Library District
01.2019 - 03.2020
Intensive English Program Instructor
International Academy of English
10.2017 - 11.2018
Sales Associate; Part-time
Cost Plus World Market
12.2012 - 05.2014
B.A. - English, Teacher Certification-Secondary Education
Montclair State University
ABA-Approved Paralegal Certificate - Paralegal Studies
Denver Paralegal Institute
Certificate - English Language Teaching
TEFL/TESOL Teacher Training
Adult Basic Education Authorization - English-as-a-Second-Language Education
Morgan Community College