NANCY FERMAN
Nashua,NH
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment. Strong data analytic skills.
Overview
22
22
years of professional experience
Work History
Supervisor
Advantage Solutions and Merchandising
07.2018 - Current
- I manage a team of 15 employees throughout New England executing client standards within various retail locations. I also hire, train, and, if necessary, fire employees.
- I prepare and deliver presentations to my team, my supervisor, and to the client. Annually I make presentations to our entire division.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance productivity and performance.
- Conducted regular performance evaluations, providing feedback for employee development.
- Facilitated communication between our company, client, our management and my team to ensure alignment on project goals.
- Analyzed operational metrics to identify trends and drive strategic decision-making.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Sales, Support & Merchandising
Advantage Solutions and Merchandising, C (ASM)
10.2012 - 06.2018
- I worked independently in the field in various retail accounts to achieve our company and client goals
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Owner
NA Ferman Consultant
05.2003 - 10.2012
- I worked for various companies doing marketing, sales, training, and software support for various companies.
- In this position I was a jack of all trades finding out what each client needed and creating and implementing a plan.
- Conducted research to support team initiatives and strategic planning.
- Developed presentations for stakeholder meetings, enhancing communication effectiveness.
- Streamlined workflow processes, improving team efficiency and collaboration.
Education
Business Studies
Southern New Hampshire University
Computer Science, Business Management
University of Lowell, University of New Hampshire, Daniel Webster College
High School Diploma -
Nashua High School
Skills
- Goal oriented
- Training and mentoring
- Staff management
- Experience using full Microsoft Suite plus navigation of all reports and sorting through necessary data
- Create and present presentations within my company and to various clients both above and below me in the hierarchy
- Worked in Human Resources as a recruiter, hired, fired, interviewed and processed new employees
- Train new hires
- Attention to detail
- Employee motivation
- Complex Problem-solving
- Strategic planning
Affiliations
- National Forensic League
- National Association for Female Executives
- MENSA Member
Timeline
Supervisor
Advantage Solutions and Merchandising
07.2018 - Current
Sales, Support & Merchandising
Advantage Solutions and Merchandising, C (ASM)
10.2012 - 06.2018
Owner
NA Ferman Consultant
05.2003 - 10.2012
Computer Science, Business Management
University of Lowell, University of New Hampshire, Daniel Webster College
Business Studies
Southern New Hampshire University
High School Diploma -
Nashua High School
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