Nancy ︎ Fernando Ramales
Sparks,NV
Summary
Driven Full-time Sales Lead with a proven track record at American Eagle Outfitters, adept in cross-selling techniques and stockroom management. Excelled in boosting sales through effective associate coaching and merchandise flow strategies. Demonstrates exceptional time management and leadership skills, contributing to a significant improvement in team performance and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Full-time Sales Lead
American Eagle Outfiters
Reno, NV
04.2022 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Set and achieved company defined sales goals.
- Complete cash refunds for returned merchandise.Complete employee purchase transactions.
- Complete cash pay-outs for store purchases and services (up to $50.00).
- Receive merchandise shipment and complete markdowns on sale and damaged goods.
Sales Associate
Aeropostale
Reno, NV
10.2001 - 04.2022
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories, and merchandise care.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Sparks High School
Sparks, NV06.2024
Skills
- Cross-selling techniques
- Stockroom management
- Sales planning
- Associate coaching
- Merchandise flow
- Time management
- Store Opening and Closing Procedures
- Experienced in executing and organizing floorsets, including setting up displays and ensuring merchandise is presented effectively to maximize sales
Languages
Spanish
Limited Working
Timeline
Full-time Sales Lead
American Eagle Outfiters
04.2022 - Current
Sales Associate
Aeropostale
10.2001 - 04.2022
High School Diploma -
Sparks High School