NANCY FLAGLER
Saint Louis Park,MN
Summary
IT project manager with 14 years of experience in healthcare and infrastructure/network technology. Proven track record in leading cross-functional teams and optimizing resource allocation. Expertise in customer relationship management, consistently achieving project goals and improving team performance.
Overview
14
14
years of professional experience
Work History
IT Project Manager
Cigna Health
Bloomington, MN
03.2012 - 04.2026
- Led cross-functional teams to deliver IT projects on time and within budget.
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
- Monitored project progress by tracking activities and resolving execution phase issues.
- Facilitated stakeholder meetings to gather requirements and align project objectives.
- Analyzed risks and developed mitigation plans to protect project integrity.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Coordinated with stakeholders, customers, vendors, and team members for successful implementation.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Facilitated regular status meetings to communicate updates and address concerns.
- Created status reports detailing progress against timeline milestones and budget constraints.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
- Developed project documentation, including plans, reports, and risk assessments.
- Performed risk management assessments to identify potential risks associated with the project tasks or deliverables.
- Conducted proof of concept implementations to validate product feasibility.
- Provided ongoing training and support for end users after launch of new systems or applications.
- Obtained project specifications for security products.
- Revised project plans to meet organizational goals.
- Created team objectives and roles with specific goals outlined for each individual.
- Led meetings with internal team members, consultants and contractors.
- Provided support and guidance to colleagues, fostering a collaborative environment.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
Education
SAFe Scrum Master Certification -
SCALED AGILE, INC.
ON LINE12-2019
Certification - Agile & Waterfall Methodologies -
Cigna U
On Line02-2019
Associate of Science - Liberal Arts
Normandale Community College
Minneapolis, MN05-2004
Skills
- Project management
- Risk management
- Resource allocation
- Healthcare IT expertise
- Stakeholder engagement
- Client engagement
Timeline
IT Project Manager
Cigna Health
03.2012 - 04.2026
SAFe Scrum Master Certification -
SCALED AGILE, INC.
Certification - Agile & Waterfall Methodologies -
Cigna U
Associate of Science - Liberal Arts
Normandale Community College