Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nancy Flores

Los Angeles,CA

Summary

Eager and always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Nanny and Personal Assistant

Westside Nannies
09.2021 - 04.2024
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

Teachers Assistant

LAUSD
08.2019 - 06.2021
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Graded assignments and reported individual progress to teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Supported planning and preparation for culturally-diverse class sessions.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Supported classroom activities, tutoring, and reviewing work.

Customer Service Cashier

Vans
07.2018 - 04.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Customer Service Cashier

New York & Co
11.2015 - 02.2017
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Arts - Sociology

Cal State University Los Angeles
Los Angeles, CA
2024

Associate of Arts - Child Development

East Los Angeles College
Monterey Park, CA
2021

Skills

  • Patience and understanding
  • Friendly
  • Reliability and Trustworthiness
  • Approachable
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations
  • Microsoft Excel
  • Microsoft Outlook
  • Scheduling
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Computer Proficiency

Certification

  • First Aid/CPR Certified

Languages

Spanish
Native or Bilingual

Timeline

Nanny and Personal Assistant

Westside Nannies
09.2021 - 04.2024

Teachers Assistant

LAUSD
08.2019 - 06.2021

Customer Service Cashier

Vans
07.2018 - 04.2019

Customer Service Cashier

New York & Co
11.2015 - 02.2017

Bachelor of Arts - Sociology

Cal State University Los Angeles

Associate of Arts - Child Development

East Los Angeles College

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