Nancy Flores
Phoenix,AZ
Summary
Experienced customer service professional with a strong focus on providing exceptional support and resolving issues effectively. Skilled in de-escalating tense situations and maintaining a calm demeanor while addressing customer concerns. Proven ability to deliver top-notch service by actively listening to customer needs and finding appropriate solutions. Committed to delivering a positive customer experience and ensuring satisfaction through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
CRS 1
Albertsons Safeway Companies
01.2023 - Current
- approximately 30 calls per shift. Open and accurately open detailed claim tickets, document all interactions with customer, research and place in research area, careful handling with difficult customers, cross trained in delivery and refund
Admitting Services Rep
John C. Lincoln Medical Center
04.2019 - 01.2021
- ER registration/Admitting, updates and creates new accounts, collects co-pays and co-insurance, scans documents and completes AHCCCS applications
- Ensures all patients are efficiently and accurately registered and prioritized during period of high volume
Education
High school diploma -
Olathe North High School
Skills
- ICD-10
- Freight Experience
- Intake Experience
- Medical Scheduling
- Anatomy Knowledge
- Clerical Experience
- Microsoft Office
- Medical Records
- Front desk
- EMR Systems
- Vital Signs Experience
- Medical Office Experience
- HIPAA
- Hospital experience
- Typing
- Multi-line Phone Systems
- Medical Receptionist
- Medical Terminology
- Managed Care
- Epic
- Insurance Verification
- Teamwork and collaboration
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CRS 1
Albertsons Safeway Companies
01.2023 - Current
Admitting Services Rep
John C. Lincoln Medical Center
04.2019 - 01.2021
High school diploma -
Olathe North High School
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