Nancy Fragassi
Cripple Creek,CO
Summary
Presenting years of experience support and advising individuals using emphatic and intuitive skills with tarot cards. Assistance to people of various ethnicity and culture. To seek and maintain a Remote Work from Home position that offers professional challenges utilizing interpersonal skills, positive and amiable energy, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Front Desk Agent and Housekeeping
Cripple Creek Hospitality House & Travel Park
06.2023 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Psychic Tarot Reader
Self Employed Web
01.2014 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Skilled immediate rapport with querent
- Services include Tarot and monthly Oracle readings
Certified Nurse Assistant
Springs Village Care Center Skilled Nursing & Rehab
03.2016 - 11.2020
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Educated patients and family members on best home care practices for healing and recovery.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Followed directions of licensed nurses to administer medications and treatments.
Chat Operator-Remote UK
Text 121
04.2009 - 07.2014
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Certified Nurse Aide
Valley View Senior Life Llc
01.2006 - 11.2009
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Educated patients and family members on best home care practices for healing and recovery.
- Followed directions of licensed nurses to administer medications and treatments.
Education
No Degree - Intuitive Tarot Studies Certificate Program
Sacred Mists Circle Academy
Web11.2024
No Degree - First Degree Studies
Sacred Mists Circle Academy
Web10.2024
No Degree - Allied Health
Barton Community College
Fort Riley, Kansas11.2005
High School Diploma -
Nevada Union High School
Grass Valley, CA06.1981
Skills
- Analytical and Critical Thinking
- Time Management
- Supervision and Leadership
- Clerical Support
- Computer Skills
- Decision-Making
- Problem Resolution
- Teamwork and Collaboration
- MS Office
- Cultural Awareness
- Relationship Building
- Public Speaking
Timeline
Front Desk Agent and Housekeeping
Cripple Creek Hospitality House & Travel Park
06.2023 - Current
Certified Nurse Assistant
Springs Village Care Center Skilled Nursing & Rehab
03.2016 - 11.2020
Psychic Tarot Reader
Self Employed Web
01.2014 - Current
Chat Operator-Remote UK
Text 121
04.2009 - 07.2014
Certified Nurse Aide
Valley View Senior Life Llc
01.2006 - 11.2009
No Degree - Intuitive Tarot Studies Certificate Program
Sacred Mists Circle Academy
No Degree - First Degree Studies
Sacred Mists Circle Academy
No Degree - Allied Health
Barton Community College
High School Diploma -
Nevada Union High School
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