NANCY GALLARDO
Buckeye,AZ
Summary
Administrative and records professional with hands-on experience supporting court operations, processing legal documents, entering case and payment data, and maintaining confidential records with accuracy. Brings strong public service, problem-solving, and bilingual English-Spanish communication skills to busy office settings and multi-priority environments.
Overview
17
17
years of professional experience
Work History
Family Caregiver
Career Break
Buckeye , Az
12.2021 - Current
- Coordinated household tasks to maintain a functional living environment.
- Manage schedules, appointments, educational activities, and multiple daily responsibilities requiring strong organization, reliability, and attention to detail.
- Manage competing priorities while demonstrating patience, adaptability, communication and problem-solving skills.
Judicial Clerk
Maricopa Justice Courts
04.2018 - 12.2021
- Maintained confidential court records, case files, legal documents, and electronic records with high accuracy, ensuring integrity of court documentation.
- Reviewed, processed, and filed legal documents and case information while ensuring accuracy, completeness, and proper record-keeping.
- Processed and entered case information, legal documents, and financial transactions into court case management systems.
- Received and processed payments while maintaining accurate financial and case records in accordance with court policies and procedures.
- Collaborated with judges, court personnel, attorneys, and law enforcement to support efficient court operations and facilitate case processing.
- Managed sensitive and confidential information while handling multiple priorities, deadlines, and stressful situations in a fast-paced court environment.
- Provided front-line customer service to the public, attorneys, law enforcement, and court personnel while explaining court procedures and responding to inquiries professionally.
- Fostered positive relationships with individuals from diverse backgrounds, demonstrating patience, professionalism, and effective communication skills.
- Agua Fria Justice Court & Encanto Justice Court
Receptionist / Insurance Coordinator
Sonoran Sky Dental
02.2013 - 04.2018
- Delivered high-volume front-line customer service in person and by telephone, effectively managing appointments, billing inquiries, payment processing, and addressing customer concerns.
- Executed cash and electronic payment transactions, ensured accurate record-keeping, and supported billing and insurance documentation processes.
- Safeguarded confidential patient records and electronic documentation, processing information with precision and attention to detail.
Manager
Walk to Work LLC (Baskin-Robbins)
05.2010 - 11.2012
- Managed scheduling, inventory, payroll support, and daily operations to streamline workflow.
- Supervised and trained team of up to 10 employees, enhancing skills and performance.
- Resolved customer concerns, fostering positive team environment and improving customer satisfaction.
- Ensured excellent customer service and efficient business operations.
Education
High School Diploma -
Agua Fria High School
Avondale, AZ05-2005
Skills
- Care coordination
- Patient documentation
- Care team collaboration
- Appointment scheduling
- Record management
- Electronic records
- Health record systems
- Data entry
- Court filings
- Front office operations
- Administrative support
- Microsoft office
- Customer service
- Detail orientation
- Problem solving
- Effective communication
- Case management
- Payment processing
- Document processing
- Attention to detail
- Time management
SUMMARY
Bilingual in English and Spanish
Timeline
Family Caregiver
Career Break
12.2021 - Current
Judicial Clerk
Maricopa Justice Courts
04.2018 - 12.2021
Receptionist / Insurance Coordinator
Sonoran Sky Dental
02.2013 - 04.2018
Manager
Walk to Work LLC (Baskin-Robbins)
05.2010 - 11.2012
High School Diploma -
Agua Fria High School