Nancy Garcia
Summary
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Host
Ark Restaurants
04.2024 - Current
- Welcomed Guests and ascertained their dining needs
- Seated guests and managed the seating chart
- Performed opening and closing duties, as needed
- Ensured knowledge of menu
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Technician
Pisacano Eye Surgery & Laser and Specialist
05.2023 - 03.2024
- Recorder and document patient history, chief complaints, and review of systems
- Prepares patients for ophthalmology examination involving vision acuity, refraction, pupils check, conformation visual field, color/stereo fly test, and interocular pressure with Goldman tonometry
- Administered topical anesthetic or dilation drops
- Performed and assisted the patient with various diagnostic testing including Visual Field, Optos Fundus, and OCT machine
- Translate assistant was provided to give instructions on medication, test's and procedures
- Assisted ophthalmology/optometrist with documenting all charts during exams per orders and descriptions of the physician
- Conducted out-of-office referrals to outside practice providers for further medical treatment
- Ensured all patient's electronic charts were properly coded and matched diagnoses for billing purposes
- Managing prescription prior authorization and authorization to e-prescribed new or refill medication
- Training other ophthalmic technicians
- Stocked and sterilized work environment/exam rooms
Technician
Eastside Eye Associates
09.2022 - 01.2023
- Greet and guide patients to examination rooms
- Acquaint yourself with all new and established patients, providing a plan/setting expectations for the visit
- Obtain patient medical history to include chief complaint or reason for visit, family medical history, history of any allergies, and list of current medications
- Perform a complete eye exam including visual acuity, eye pressure, refraction, contact lens evaluation, and dilating pupils
- Clean surgical instruments in preparation for sterile processing
- Perform other duties as assigned or directed by your Supervisor
Cashier
Western Beef Supermarket
07.2020 - 08.2020
- Responsible for providing our customers with a warm and friendly environment and the highest level of customer service.
- Greeted all customers, operate the cash register, and accurately record all sales.
- Assisted in merchandising, such as stocking, pricing, keeping the store neat, clean, and organized.
- Maintained orderly appearance of check out area
- Communicated customer concerns and request to management.
- Properly verified age of any customer buying age restricted products.
- Processed all customer sales transactions, tendering cash, credit, and open account information according to policy.
- Verified cash balances at the beginning and end of each
Technician
My Optician Eye Care Center
12.2018 - 06.2019
- Answered the phone and scheduled appointments
- Conducted reminder phone calls to patients
- Scanned and updated patient information in the system
- Verified insurance benefits and check in patients
- Filling, restocking, and making copies of necessary forms
- Pulled patient files and organized files in proper locations
- Performed various vision and diagnostic tests on patients
- Facilitated communication between Spanish-speaking patients and the doctor with translation assistance
Technician
Fromer Eye Center
09.2014 - 09.2017
- Collected accurate documentation of the patient's present status and medical history
- Performed routine eye exams which included vision acuity, motility, pupils, conformation visual field, cover test, color test, and stereo fly test
- Examined the cornea, lens, and anterior chamber of the eye using a slit lamp
- Administered eye drops either to check intraocular pressure or dilate eyes
- Performed testing using various medical diagnostic equipment to help the physician diagnose and manage the ocular conditions
- Scribed for optometrist during the examination and interpreted medical and non-medical information in Spanish
- Educated patient regarding the direction of medication and post-operative instruction as directed by a physician
- Prepared inventory and placed orders for injections used in the office
- Authorized drug refills and provided detailed prescription information to pharmacies
- Sterilized instruments used in the office and ensured that exam rooms are clean and stocked
Medical Assistant
Sheldon Medical Care
09.2013 - 09.2014
- Greeted patients, lead them to the exam area and measure patient vital signs
- Performed and prepared patients for EKG, PFT, BreathTek, Reevue, and Holter Monitor
- Collected specimens for diagnostic testing which included throat cultures or urine samples
- Phlebotomy, which included sending out requisitions from and drawing patients' blood
- Skillful in scanning and updating patient medical records and scheduling or confirming appointments
- Proficient in assisting the physician with Pap smear and vaginal culture
- Replenished and sanitized the examination room
- Translated for Spanish-speaking patients
Education
Associates Degree - Medical Assisting
Wood Tobe-Coburn School
07.2013
Skills
- Work ethic and integrity
- Friendly, positive attitude
- Patience and empathy
- Team collaboration
- Multitasking Abilities
- Team player mentality
- Professional appearance
COURSE
- Clinical Vital Signs, Surgical Techniques, Rehabilitation Medicine, and EKG techniques
- Laboratory Procedures Phlebotomy and Urine Collection
- Physiology Gained an understanding of medical terminology
- Administrative Health Care Insurance and Billing and Collection
- Associate Courses Business Law, Business Management, Psychology, Microsoft Office Word2010, Written Communication, Introduction to Sociology, Drama and Short Story.
Certification
Certified in OSHA, Red Cross, CPR and BLS.
Languages
Spanish
Native or Bilingual
Timeline
Host
Ark Restaurants
04.2024 - Current
Technician
Pisacano Eye Surgery & Laser and Specialist
05.2023 - 03.2024
Technician
Eastside Eye Associates
09.2022 - 01.2023
Cashier
Western Beef Supermarket
07.2020 - 08.2020
Technician
My Optician Eye Care Center
12.2018 - 06.2019
Technician
Fromer Eye Center
09.2014 - 09.2017
Medical Assistant
Sheldon Medical Care
09.2013 - 09.2014
Associates Degree - Medical Assisting
Wood Tobe-Coburn School
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