NANCY GAUTIER
Eco Material Technologies
Jarrell,TX
5
years of professional experience
Experienced and dedicated professional with expertise in billing and customer service, delivering accurate billing support while providing exceptional service through strong communication, interpersonal, and conflict resolution skills. Adept at managing diverse customer needs, maintaining accurate records, responding to billing inquiries, and building positive customer relationships. Committed to delivering high standards of accuracy, customer satisfaction, and service excellence while contributing to a collaborative and productive work environment.
Work History
Billing Clerk
3 Years 4 Months- Prepared and presented monthly revenue reports for several warehouses, enhancing data interpretation and supporting informed decision-making.
- Processed and verified customer invoices for accuracy and compliance with company policies.
- Coordinated billing inquiries, resolving discrepancies to maintain client satisfaction.
- Delivered exceptional customer service, promptly resolving invoice-related issues and expediting payment processes, resulting in enhanced customer satisfaction and efficient financial transactions.
- Assessed and resolved discrepancies in data entry for several warehouses, conducting thorough investigations and effectively communicating proper procedures to colleagues to mitigate future errors and promote a culture of accuracy and compliance.
- Executed accurate data entry of critical information for tracking and reference, maintaining data integrity to support operational efficiency.
- Assessed and resolved discrepancies in data entry for several warehouses, investigating issues and communicating procedures to colleagues to reduce future errors.
Student Assistant
1 Year 3 Months- Orchestrated and delivered mail and materials.
- Managed documentation and data entry for mail to ensure accurate record-keeping.
- Managed call transfers to appropriate departments, ensuring effective communication with the appropriate department, taking messages, and writing emails.
- Spearheaded various office duties, including filing important documents, faxing, scanning, copying.
- Conducted ordering of office supplies and kitchen supplies for the department while managing department inventory and stock.
- Collaborated with the team to finalize office projects.
Education
Bachelor of Science - Education
High School Diploma
Skills
Communication
Time Management
Multitasking
Teamwork
Organization
Attention to detail
Microsoft 365
Conflict Resolution
Problem Solving
Customer service
Timeline
Billing Clerk
Eco Material Technologies
07.2022 - 11.2025Read More
Student Assistant
Texas A&M University
09.2020 - 12.2021Read More
Lampasas High School
High School Diploma
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Texas A&M University
Bachelor of Science from Education
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