Nancy George
Fort Worth,TX
Summary
Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Overview
2026
2026
years of professional experience
Work History
Loss Mitigation Specialist
Rushmore Home Loan Services
Fort Worth, TX
06.2020 - 04.2025
- Reviewed loan applications to identify potential risks and mitigation strategies.
- Communicated with clients to gather necessary documentation for loan modifications.
- Analyzed financial statements to assess borrower ability to repay loans.
- Developed personalized loss mitigation plans based on individual client situations.
- Verified income of borrower and gathered credit information.
- Presented and processed client loan documents and verified comprehension of essential language.
- Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.
- Worked with customers to put together plans focused on retaining property ownership.
- Generated reports reflecting performance metrics such as Loan Modification Acceptance Rate, Denial Rate.
- Collaborated with external vendors such as title companies, appraisers, real estate brokers and agents when necessary.
- Assisted in resolving customer inquiries regarding loan modifications and foreclosure prevention options.
- Developed and implemented strategies to maximize loss mitigation opportunities with delinquent borrowers.
- Researched and analyzed borrowers' financial information to determine eligibility for loan modification programs.
- Provided information about different property liquidation options.
- Helped clients and attorneys complete short sales.
- Worked closely with internal departments such as Servicing, Underwriting and Legal teams to ensure compliance with applicable laws and regulations.
- Maintained accurate records of all activities related to loan modifications including communication with customers, lenders, attorneys.
Payoff Analysis
Home Point loan servicea
Irving, TX
02.2019 - 06.2020
- Processed payoffs for loans and accounts efficiently and accurately.
- Verified customer information to ensure compliance with company standards.
- Reviewed documentation for accuracy before processing payoff requests.
- Communicated with financial institutions to confirm loan payoff amounts promptly.
- Responded promptly and professionally to inquiries from both external customers as well as internal staff members.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Auto Collector
Regio
Arlington
08.2018 - 02.2019
- Managed customer accounts to ensure timely collection of outstanding payments.
- Communicated with clients regarding payment terms and outstanding balances.
- Recorded account activity and updated client information in the database.
- Resolved customer disputes and provided solutions to payment issues.
- Conducted follow-up calls to remind customers of upcoming payment deadlines.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
- Processed payments over phone and set up recurring drafts.
- Assisted customers with inquiries regarding billing statements and account status.
- Reached out to customer to pursue payments, remind of obligations, and discuss default procedures.
- Met demands of busy collections group by performing high volume of daily calls.
- Oversaw settlement, discharge, and sale of repossessed items and buildings.
- Verified customer account balances and processed payments accordingly.
- Drafted letters to debtors informing them of their delinquent status.
Relationship Manager
Caliber Home Loan
Fort Worth
01.2014 - 02.2016
- Managed client accounts, ensuring accurate information and timely updates.
- Assisted clients in selecting appropriate financial products based on needs.
- Analyzed credit histories to assess borrower risk levels.
- Reviewed and evaluated loan applications and supporting documents.
- Requested additional information for applications and documents when necessary.
- Determined loan eligibility and approved or rejected applications.
- Analyzed applicant assets and credit history to determine willingness and capacity to repay proposed mortgage obligation.
- Provided feedback and guidance to borrowers throughout the approval process.
- Calculated debt-to-income ratios to ensure compliance with industry standards.
- Identified potential issues related to title, appraisals, insurance coverage.
- Developed relationships with external partners such as real estate agents and lenders.
- Managed loan pipeline to ensure timely processing and adherence to deadlines.
- Calculated debt-to-income ratios to assess borrowers' ability to repay loans.
- Communicated loan decisions, including approvals, suspensions, or denials, clearly to all relevant parties.
- Located and suggested loan packages that met client needs and priorities.
- Informed customers of loan application requirements and deadlines.
Relationship Manager
GMAC Mortgage
Fort Worth
04.2012 - 01.2014
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Managed client accounts, ensuring accurate information and timely updates.
- Assisted clients in selecting appropriate financial products based on needs.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Backend Auto Collector
Citi Financial Auto
Irving
01.2007 - 04.2012
- Managed collections for delinquent accounts, ensuring timely follow-up with customers.
- Reviewed account histories to identify payment patterns and recommend solutions.
- Coordinated with internal teams to resolve customer inquiries and disputes effectively.
- Conducted skip tracing to locate customers with outstanding debts efficiently.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments over phone and set up recurring drafts.
- Assisted customers with inquiries regarding billing statements and account status.
- Reached out to customer to pursue payments, remind of obligations, and discuss default procedures.
- Met demands of busy collections group by performing high volume of daily calls.
Senior Relationship Manager
Citizens Bank
- Reviewed mortgage accounts to identify loss mitigation opportunities.
- Communicated with borrowers regarding loan modifications and repayment plans.
- Analyzed financial documents to assess borrower eligibility for assistance programs.
- Provided guidance to borrowers on completing necessary paperwork for relief options.
- Documented borrower interactions and case updates in company systems accurately.
- Educated clients on available loss mitigation options and resources effectively.
- Verified income of borrower and gathered credit information.
- Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.
- Managed portfolio to control overall mix of accounts and exposures.
Education
Certificate - Nursing Program
North Texas School Of Nursing
Dallas , TXSkills
- Financial analysis
- Loss mitigation strategies
- Compliance management
- Risk assessment
- Customer relationship management
- Negotiation techniques
- Conflict resolution
- Effective communication
- Problem solving
- De-escalation techniques
Timeline
Loss Mitigation Specialist
Rushmore Home Loan Services
06.2020 - 04.2025
Payoff Analysis
Home Point loan servicea
02.2019 - 06.2020
Auto Collector
Regio
08.2018 - 02.2019
Relationship Manager
Caliber Home Loan
01.2014 - 02.2016
Relationship Manager
GMAC Mortgage
04.2012 - 01.2014
Backend Auto Collector
Citi Financial Auto
01.2007 - 04.2012
Senior Relationship Manager
Citizens Bank
Certificate - Nursing Program
North Texas School Of Nursing