Microsoft
Nancy Giannattasio
Reading,PA
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Representative II
Santander Bank
03.1996 - 01.2019
- I worked in Customer Service and SAL, Support Service, on the phones Customer Service was with external customers and SAL was with internal customers. We were there to assist with any issue and own the call. If their issue was something that was not handled by our area, we assisted in getting them to the correct person or area that could assist them. We also assisted in SAL with policy and procedures and issues of not being able to open an account or process transactions if the internal customer was having problems doing these tasks. If there was a system problem that tech was aware of, we would do a ticket or get them to a tech representative. There were times we did special projects and other things as assigned.
Representative
Santander Bank
03.1996 - 01.2019
- This was a back-office job, as a Bank Branch. I would do both teller transaction and platform transaction for customer service transactions. As a Teller Representative, I would post deposits that were mailed into the bank, do transfers of money to deposit accounts, CD’s and loan accounts, mail out the receipt to the customer. As a Platform Representative, I would open accounts, handle a dispute paperwork and any other issues, mail customer what is needed to be signed and returned to the Bank. If something could not be processed due to lack of all the information needed, I would try to contact the person and mail a letter with the information to the customer with a return envelope. Continue to assist the customer when the signed documents were received back. There were times we did special projects and other things as assigned.
Bakery Assistant
Pathmark Supermarket
05.1989 - 09.1994
- Assisted in daily baking operations, ensuring product quality and adherence to safety standards.
- Collaborated with team members to maintain efficient workflow in bakery department.
- Operated commercial baking equipment, contributing to timely production of goods.
- Monitored inventory levels, facilitating reorder processes for essential baking supplies.
- Trained new staff on bakery procedures and best practices for food handling.
- Led seasonal promotions, increasing customer engagement through effective merchandising strategies.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Operated commercial kitchen equipment and tools.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
- Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
- Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.
- Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
- Lifted and moved items weighing over 100 pounds using proper lifting techniques.
- Supported the bakery''s reputation for quality by consistently producing visually appealing and delicious baked goods that met or exceeded customer expectations.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
- Assisted management in minimizing overhead costs by effectively managing resources, avoiding overproduction of products, and minimizing waste.
- Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Measured and mixed ingredients accurately to assist in baking process.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Inspected goods to establish accurate pricing and labeling.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Used utensils and equipment to portion, wrap and display bakery items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High school or equivalent -
High school or equivalent - undefined
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Accomplishments
- Documented and resolved Customer Issue which led to finding her CD that has been dormant for years. We were able to calculate interest and have a happy customer.
Timeline
Representative II
Santander Bank
03.1996 - 01.2019
Representative
Santander Bank
03.1996 - 01.2019
Bakery Assistant
Pathmark Supermarket
05.1989 - 09.1994
High school or equivalent - undefined
High school or equivalent -
Assessments
- Customer Focus & Orientation — Highly Proficient
- July 2019
- Responding to customer situations with sensitivity.
- Full results: https://share.indeedassessments.com/share_assignment/tz89ks-duzxlqysx
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Things I Liked To Do
Taking courses in banking. Being treasurer of the Ladies Auxiliary for the volunteer fire company. Loved to do crafts with my children and their friends.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
On-SiteImportant To Me
Flexible work hoursPaid time off4-day work weekSoftware
Languages
English
Native or Bilingual
Interests
Reading
Knitting
Cooking and Baking