Robin Perdue
Atlanta,FULTON
Summary
Dedicated Account Manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert customer service skills and team leader.
Overview
20
20
years of professional experience
Work History
Representative II
CarMax Auto Finance
2023.10 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Account Manager
Fusion Connect
2020.11 - 2024.02
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Renewed existing accounts by cementing trusting relationships with customers.
- Negotiated contracts and closed agreements to maximize profits.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Representative
Orkin Pest Control
2011.06 - 2020.09
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Contacted new and existing customers to outline benefits of products.
Team Leader
Delanor, Kemper and Associates
2005.05 - 2012.05
- Effectively negotiated restructuring of loan payments.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Performed research and due diligence to resolve issues.
- Managed daily posting of payments to customer accounts.
Education
Some College (No Degree) - Business Administration
Chattahoochee Technical College
Marietta, GASkills
- Customer Service
- Business Development
- Project Management
- Strategic Planning
- Sales
- Team Training and Motivation
- Payment Collecting
- Credit Checks and Collections
- Goal-Oriented
- Sales Force Training
- Preparing Contracts
- Account Management
- Excellent Communication Skills
- Customer Rapport
- Upselling
Education and Training
other
Timeline
Representative II
CarMax Auto Finance
2023.10 - Current
Account Manager
Fusion Connect
2020.11 - 2024.02
Sales Representative
Orkin Pest Control
2011.06 - 2020.09
Team Leader
Delanor, Kemper and Associates
2005.05 - 2012.05
Some College (No Degree) - Business Administration
Chattahoochee Technical College