Nancy Gordon Prince
Bossier City,LA
Summary
Dedicated to delivering exceptional service and fostering positive interactions, with a strong reputation built through consistent high performance and a commitment to learning. Proven ability to drive results and demonstrate progression in every role undertaken, highlighting a focus on impactful contributions within diverse industries. Seeking a career that fulfills personal aspirations while enhancing the lives of everyday citizens, emphasizing the importance of education, work ethic, and mutual respect.
Overview
10
10
years of professional experience
Work History
Call Center Representative
WFH
Remote
03.2024 - 03.2026
- I have managed approximately 30 calls a day which includes emails and faxing from customers
- Provide support, resolve issues, and process transactions as well as staying on top of personal goals within the company.
Quality Control
Saddle Creek Logistics
Belton, Missouri
05.2022 - 09.2023
- I have documented and reported products or services quality levels while developing and implementing standards for inspection. Also, I have developed a workflow for product inspection. My team and I developed plans to help a company manage waste and communicated with other team members to solve problems.
- Implemented quality control initiatives, resulting in 70% decrease of inspection failures.
Front Desk Coordinator, Caregiver
Bridgewood Health Care Center
Kansas City, MO
10.2019 - 03.2022
- As listed above, I have successfully taken on multiple positions throughout my time at this facility. My duties at this facility includes; COVID-19 screening, typing, filing, faxing, answering phone calls, scheduling appointments, buzzing guests and employees in and out of the building, making sure guests and residents sign in and out of the building, metal detecting residents as needed, inventory, staffing, and caregiver duties for residents.
- Coordinated front desk operations, ensuring smooth guest check-in and check-out processes.
Technology Support
Spectrum- Video/Phone Repair Call Center
Kansas City, MO
10.2017 - 07.2018
- My everyday duties includes customer service, data entry, answering inbound and outbound phone calls frequently, assist customers with technical support, set up appointments for customers, and billing.
Jewelry Retail Sales
TJX Companies
Grandview, MO
07.2016 - 09.2017
- My everyday duties includes sales reinforcement, stocking jewelry for the jewelry display, answering inbound phone calls, and cashier duties.
Education
HS Diploma -
Ruskin High School
Kansas City, MO05-2015
Skills
- TYPING (35 WPM)
- Technical Support
- Sales
- Quality Control
- Inspections
- Administrative
- Filing
- Retail
- Problem-solving skills
- Customer support
- Data entry
- Customer service
LANGUAGES
ENGLISH
- Interested in learning alternative languages
AWARDS
Capstone Award (20/20 Leadership Program)
Timeline
Call Center Representative
WFH
03.2024 - 03.2026
Quality Control
Saddle Creek Logistics
05.2022 - 09.2023
Front Desk Coordinator, Caregiver
Bridgewood Health Care Center
10.2019 - 03.2022
Technology Support
Spectrum- Video/Phone Repair Call Center
10.2017 - 07.2018
Jewelry Retail Sales
TJX Companies
07.2016 - 09.2017
HS Diploma -
Ruskin High School