Rory McGahan
Greenville
Summary
I have specialized in Customer Service for most of my opportunities as an employee with different organizations. I strive to be knowledgeable at my position, caring to the public along with my coworkers and be a team player. I am dedicated to maintaining and adhering to company guidelines and motivated to provide a company with high performance results and customer satisfaction. I make my best effort to try to help motivate team members to help them succeed and try to exceed expectations while also setting high goals for myself. I am a detail-oriented, quick learner with the ability to see the big picture. I am devoted to working well with outside sources, maintaining and exceeding professionalism in any situation. Authorized to work in the US for any employer
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Lone Star Credit Union
Dallas, TX
12.2022 - Current
- Assisted members with account inquiries and transactions, ensuring high-quality service delivery.
- Processed membership applications and renewals accurately and efficiently, enhancing member satisfaction.
- Resolved member complaints through effective communication, fostering strong relationships and trust.
- Provided training to new staff on operational procedures and customer service best practices, improving team performance.
Receptionist Coordinator
Pediatric Clinic of Greenville
Greenville, TX
02.2022 - 12.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling and maintained accurate calendar records for multiple staff members.
- Developed and implemented office procedures to enhance communication across departments.
- Assisted in onboarding new employees by providing training on front desk protocols and systems.
Deputy Clerk
Hunt County, Elections Office
Greenville, TX
10.2019 - 02.2022
- I provided customer service and performed a variety of clerical duties for the Elections Department
- I was responsible for maintaining election precinct maps, updating districts and documents annexations to cities within the county
- I was also in charge of coordinating the election judges, determine the number of judges based on the type of election
- I recruited judges from political parties, committees, advertising and other resources
- I scheduled and trained judges for their positions as a judge for an election
- I performed data entry for new voters along with making changes for existing voters
- I helped develop and maintain the geographic database used by County Clerk, County Collector and County Assessor along with assuring jurisdiction are assigned and coded properly
- I worked with City and County Planners to acquire new streets plats
- I also maintained election supply inventory
- I have skills in using GIS software and mapping concepts.
- Retrieved, prepared and scanned hard copy reports to create electronic records.
- Received, screened and directed incoming telephone calls.
- Responded to requests quickly to support completion of time-critical tasks.
- Sorted and stored documents alphabetically, numerically, or chronologically.
- Prepared official forms for director's signature and authorization.
- Communicated in courteously and respectfully to personnel at all levels.
County Clerk
Hunt County
Greenville, TX
03.2018 - 10.2019
- I provided specialized clerical and administrative assistance in the designated department that I was assigned
- I greeted and assisted customers both in person and over the phone
- I would collect funds, prepare, process, and file documents
- I had knowledge of applicable State and Federal rules, codes and regulations and County policies and procedures
- I was required to be knowledgeable in computers and be proficient in a Windows environment, MS Word, Excel, database management strategies, PC hardware, spreadsheets and scanning
- I had to be skilled in explaining procedures, and process in a clear concise and comprehensive manner to the public utilizing good customer service
- I was skilled in planning, prioritizing and carrying out assignments with minimum supervision
- I also demonstrated effective interpersonal relationships by assisting others in solving problems
- Also performed other duties as assigned.
Education
GED -
Tarrant County College
01.2002
Skills
- Customer Service Professional
- Data entry
- Typing (35 WPM)
- Scanning
- Electronic patient charts
- Medical scheduling
- Customer relations
- Organization
- Documentation review
- Generate reports
- Coordination
- Teamwork
- Outlook
- Microsoft office
Timeline
Member Service Representative
Lone Star Credit Union
12.2022 - Current
Receptionist Coordinator
Pediatric Clinic of Greenville
02.2022 - 12.2022
Deputy Clerk
Hunt County, Elections Office
10.2019 - 02.2022
County Clerk
Hunt County
03.2018 - 10.2019
GED -
Tarrant County College