Nancy Gruver
Leighton,PA
Summary
Dynamic General Manager with a proven track record at SUBWAY® Restaurants, excelling in operations management and team leadership. Expert in developing strategies that enhance profitability and foster employee satisfaction. Adept at problem resolution and training, cultivating strong client relationships to drive long-term success. Committed to maximizing efficiency and financial stability.
Overview
4
4
years of professional experience
Work History
General Manager
SUBWAY®Restaurants
Lehighton, PA
08.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sales Associate
Baer Memorial Pool
Lehighton, PA
05.2021 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
General Studies
Carver High
Columbus Ga06.1995
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
Timeline
General Manager
SUBWAY®Restaurants
08.2023 - Current
Sales Associate
Baer Memorial Pool
05.2021 - 05.2025
General Studies
Carver High