Nancy Guajardo
Little Ferry,NJ
Summary
A seasoned General Manager at The Brass Rail Restaurant, I excel in leadership, building cohesive teams, and enhancing operations. My expertise in customer relations and inventory control has significantly improved efficiency. Known for exceptional problem-solving and communication skills, I consistently deliver results, achieving a 20% increase in customer satisfaction.
Overview
17
17
years of professional experience
Work History
General Manager
The Brass Rail Restaurant
04.2011 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Event Coordinator
The Brass Rail Restaurant
04.2011 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Managed event logistics and operations.
Bartender
The Brass Rail Restaurant
09.2007 - 04.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Undeclared
Njcu
Jersey City, NJPastry - Pastry
FCI
New York, NY06.2007
High School Diploma -
County Prep High-school
Jersey City, NJ06.2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Inventory control
- Employee scheduling
- Verbal and written communication
- Administrative skills
Languages
Spanish
Professional Working
English
Full Professional
Timeline
General Manager
The Brass Rail Restaurant
04.2011 - Current
Event Coordinator
The Brass Rail Restaurant
04.2011 - Current
Bartender
The Brass Rail Restaurant
09.2007 - 04.2011
Undeclared
Njcu
Pastry - Pastry
FCI
High School Diploma -
County Prep High-school
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