Nancy Guillen
San Tan Valley,United States
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Also, Medical Administrative Assistant with a strong focus on patient care and efficiency, demonstrated through extensive experience in front desk operations and medical record management. Proficient in appointment scheduling, insurance billing, and maintaining health records, while excelling in staff communication and bilingual interactions. Committed to enhancing office efficiency and patient satisfaction by leveraging organizational skills and a collaborative approach.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
24-7 Intouch
11.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Fostered strong customer relationships through attentive service, resulting in enhanced loyalty and repeat business.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating product features and services for optimized usage.
Medical Assistant
Sunrise Internal Medicine
08.2020 - 01.2021
- Streamlined patient flow and enhanced office efficiency through effective coordination.
- Accurately recorded vital signs and patient data, ensuring precise medical documentation.
- Facilitated patient care by managing appointments and handling insurance processes.
- Optimized exam room readiness, contributing to improved patient satisfaction.
- Supported diagnostic procedures with meticulous specimen collection and processing.
- Streamlined patient intake process, reducing wait times and enhancing overall patient satisfaction during visits.
- Assisted in patient intake, ensuring accurate data collection and timely processing.
- Coordinated schedules for patient appointments, enhancing office workflow efficiency.
Medical Assistant
Springfield Pediatric
08.2015 - 09.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties such as word processing, data entry, answering phones, and filing.
- Scheduled appointments and registered patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained pre and post treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Provided compassionate care to pediatric patients, ensuring a welcoming environment that encouraged trust and open communication.
- Supported medical staff in performing diagnostic tests and procedures with precision.
- Managed electronic health records, maintaining compliance with privacy regulations.
Teacher Aide
Happy Valley East Campus
06.2023 - 01.2024
- Assisted in classroom management, enhancing learning environment for over 200 students.
- Monitored student activities, ensuring safety and promoting positive behavior.
- Organized and distributed educational materials, supporting efficient lesson delivery.
- Graded assignments, providing timely feedback to aid student progress.
- Adapted to various tasks, demonstrating flexibility and resourcefulness.
- Assisted teachers in delivering instructional material and managing classroom activities.
- Supported individual student needs through personalized instruction and encouragement.
Medical Administrative Assistant
CVAM
08.2022 - 06.2023
- Coordinated patient records and schedules, boosting office efficiency and patient satisfaction.
- Efficiently managed high-volume calls, enhancing communication and patient relations.
- Streamlined documentation processes, ensuring accurate and secure patient data handling.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed insurance claims using electronic health record systems ensuring accurate billing practices.
Education
High School Diploma -
Poston Butte High School
San Tan Valley, AZ05-2014
Diploma - Medical Assisting
Carrington College
Mesa, AZ12-2015
Skills
- Bilingual English/Spanish
- Medical Terminology
- Data Entry
- Office Management
- Medical Record Keeping
- Teamwork
- Collaboration
- Front Office
- Back Office
- Reminder Calls
- Organization
- Time Management
- Multi-Line Phone Systems
- Inventory
- Patient Profiles
- Appointment Management
- Computer Proficiency
- Customer Service
- Health Informatics
- Data Analysis
- Conflict Resolution
Languages
English Highly proficient
Spanish Highly proficient
Timeline
Teacher Aide
Happy Valley East Campus
06.2023 - 01.2024
Medical Administrative Assistant
CVAM
08.2022 - 06.2023
Customer Service Representative
24-7 Intouch
11.2021 - 01.2022
Medical Assistant
Sunrise Internal Medicine
08.2020 - 01.2021
Medical Assistant
Springfield Pediatric
08.2015 - 09.2016
High School Diploma -
Poston Butte High School
Diploma - Medical Assisting
Carrington College