Nancy Gutierrez
Huntington Park,CA
Summary
Kind Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Committed to enhancing work atmosphere by providing a positive and team-minded mentality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Office Receptionist
Senior Care Clinic
East Los Angeles, CA
10.2020 - 11.2023
- Enhanced clinic efficiency by assisting physicians with routine procedures, diagnostic tests, lab orders, referrals
- Assessed patients asking health-related questions and documenting for records
- Taking vitals such as weight, height, blood pressure, and temperature
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Making phone calls to remind patients of upcoming appointments and missed appointments
- Submit referrals for patients through insurance and following up with patients to assure appointments are set up
- Verified patient insurance coverage and collected required co-payments
- Performed medical records management, including filing, organizing, and scanning documents
- Called and faxed pharmacies to submit prescriptions and refills
- Answered phone calls and messages for 4 Internal Medicine physicians at medical facility and handled patient inquiries accordingly
Customer Service Representative/Gate Agent
Aeromexico Airlines
Los Angeles, CA
10.2017 - 03.2020
- Managed passenger check-in safely by verifying customers' travel documentation
- Checking patients' baggage awhile being cautious for any hazardous items
- Sold, printed and reissued available tickets to customers at check-in
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Managed high-stress situations effectively, maintaining professionalism while resolving disputes or conflicts
- Moving jet bridge for incoming/outgoing aircraft
- Communicated with team, ground staff, and flight crew by relaying information via radio calls to ensure smooth gate operations and timely departure
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency
- Managed irregular operations such as delays, taking necessary action to minimize impact on passengers' travel plans
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts
- Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures
- Collaborated with team members to maintain a clean and organized gate area for passenger comfort
Education
High School Diploma -
South Bay Adult School
Redondo Beach, CA06.2020
Skills
- Bilingual English/ Spanish
- Customer service-oriented
- Computer literate
- Adaptive team player
- Flexibility
- Conflict resolution
- Organizational skills
- Correspondence handling
- Time management
- Communication/Interpersonal skills
- Written and verbal communication
- Cash handling
- Office Administration
- Multi-Line Telephone Systems
Certification
- CPR Certification
- Medical Assistant Certification
Language
English
Professional
Spanish
Professional
Timeline
Medical Assistant/Medical Office Receptionist
Senior Care Clinic
10.2020 - 11.2023
Customer Service Representative/Gate Agent
Aeromexico Airlines
10.2017 - 03.2020
High School Diploma -
South Bay Adult School
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