Nancy Hamby-Haywood
Beasley,TX
Summary
Professional with extensive experience in sales,customer service, and assessing clients' needs, with 25+ years of experience in fast-paced, team environments, including 6 years in a demanding call center.
I'm seeking a career opportunity that utilizes my qualifications and skillsets; where my drive and experience can contribute to the company's objectives and provide long term advancement opportunities.
Overview
12
12
years of professional experience
Work History
Independent Life Insurance Agent
Simple Options Agency
11.2020 - Current
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Obtained underwriting approval by completing application for coverage.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Insurance Producer
Allstate Insurance - Jem Insurance Group
Houston, TX
12.2018 - 10.2020
- Explained advantages, features, and disadvantages of various policies to promote thesale of plans.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Sold auto, home, life, and other various insurance products to individuals.
Sales And Marketing Director
Software Decisions, Inc
Houston, TX
09.2016 - 05.2017
- Prospected and conducted face-to-face sales calls with business owners, executives, and directors.
- Recommended new software and professional services to customers, resulting in new business.
- Posted receipts to appropriate general ledger accounts.
Customer Service Representative
Allstate Insurance Agency
Houston, TX
05.2016 - 08.2016
- Answered 400 calls per day by addressing customer inquiries, solving problems, and providing new product information.
- Described product to customers and accurately explained details.
- Successfully acquired 100 new leads per month for new services.
Insurance Processor
Final Expense Direct
Houston, TX
07.2015 - 04.2016
- Reviewed Insurance policy information.
- Processed new Insurance policies.
- Entered policy-related information into the database.
- Communicated with Insurance Agents and Policyholders daily.
Sales Representative
Telsource Solutions Inc
Houston, TX
02.2009 - 06.2015
- Offered and provided services to new and current clients.
- Handled large volumes of incoming calls.
- Resolved customer complaints effectively and efficiently.
- Trained new employees about products and services.
Education
Active Insurance License
High School Diploma -
South High School
Wichita, KS06.1989
Skills
- Excellent Customer Service
- Goal-oriented
- Sales expertise
- Quick learner
- Excellent work ethic
- Very Persuasive
- Team Player
- Very Attentive
- Insurance Sales
- New Agent Training
- Sales Goals
Timeline
Independent Life Insurance Agent
Simple Options Agency
11.2020 - Current
Insurance Producer
Allstate Insurance - Jem Insurance Group
12.2018 - 10.2020
Sales And Marketing Director
Software Decisions, Inc
09.2016 - 05.2017
Customer Service Representative
Allstate Insurance Agency
05.2016 - 08.2016
Insurance Processor
Final Expense Direct
07.2015 - 04.2016
Sales Representative
Telsource Solutions Inc
02.2009 - 06.2015
Active Insurance License
High School Diploma -
South High School
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