DOROTHY M. MOMOSEA

Independent Life Insurance Agent for PHP Agency. Helping families with a variety of financial services. Licensed in North Carolina, Hawai'i, and Alaska.

• Conduct sales via zoom, in person or both
• Maintained high standards of customer service by building relationships with clients.
• Analyzed customers' financial situations to recommend appropriate life insurance policies.
• Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.

• PTO committee volunteer
• Contributed time, suggestions, and resources to support student organizations.
• Assisted school nurse with administrating required vision exams to students first through fifth grade
• Worked closely with PTO board members to help promote, coordinate, and set up events, such as, Fall Festival, Movie Night, and Book Fairs
• Built trust and rapport with students and teacher by incorporating weekly themes into reading sessions, while remaining calm and compassionate when asked variety of questions

• Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery
• Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
• Educated customers on special pricing opportunities and company offerings
• Answered questions about store policies and concerns to support positive customer experiences
• Marked-down clearance items and relocated merchandise to proper store areas

• Promoted to lead telephone operator after three years
• Managed and supervised a team of five operators
• Provided assistance, information and call booking on rotating round-the-clock shifts
• Placed and received a variety of local, long-distance, morale/welfare calls via many switches throughout Europe and the U.S.
• Maintained accurate records of calls placed and received.
• Coordinated conference calls via many remote switches throughout Germany
• Responded to customer inquiries with patience and positiveness to establish excellent customer service and caller experience