Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Heineke

North Royalton,OH

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

32
32
years of professional experience

Work History

Account Coordinator

CoverMyMeds
Columbus, Ohio
11.2021 - 10.2023
  • Ensured time sensitive solutions through electronic pre-authorizations for patients, working with doctors, pharmacists and insurance companies.
  • Primary customer contact was email chats and incoming phone calls.

Patient Services Specialist

Cleveland Clinic
Solon, Ohio
02.2020 - 10.2021
  • Assisted patients by scheduling appointments, registering new patients, and triaging patients to correct departments.
  • Used Epic.

Parish Catechetical Leader/Director of Religious Education

Saints Peter and Paul Church & St. Therese Church
Garfield Heights, Ohio
08.2017 - 02.2020
  • Planned and taught religious eduction programs for youth and adults.
  • Managed budget and fundraising.

Spiritual Wellness Coach

Jennings
11.2016 - 11.2018
  • Provided spiritually based wellness programs for residents of the senior living community at Jennings.

Coordinator of Youth Ministry

Garfield Heights, Ohio
07.2010 - 08.2017
  • Directed weekly youth meetings, special group events, and overnight excursions.
  • Created and facilitated meaningful discussions on topics related to faith, relationships, service and leadership.
  • Created a safe environment for teens to express themselves openly and honestly.
  • Managed ministry budget and documented all purchases.

Youth Minister

St Mary Magdalene
05.2005 - 07.2010
  • Created and implemented lesson plans that focused on Christian values and principles.

Project Manager

Cuyahoga County Board of Health, Federation for Community Planning & Cleveland State University
05.2005 - 07.2010
  • Successfully managed a Robert Wood Johnson demonstration grant through planning, development and implementation.

Project Manager

Scientific Technologies
03.1999 - 09.2008
  • Responsibilities focused on disease surveillance and management systems (DSMS) for city, county and state health departments across the United States; worked extensively on-site to implement DSMS.

Health Educator

Kaiser Permanente of Ohio
01.1992 - 01.1994
  • Developed lesson plans and presentation materials for classes including stress management and smoking cessation.

Education

Masters Certificate - Spiritual Wellness and Counseling

John Carroll University
01.2016

Bachelor of Science in Education - School Health Education

Kent State University
01.1990

Medical Assisting Certificate -

Cleveland Institute of Dental and Medical Assisting
01.1984

Skills

  • Epic, Word, Excell
  • Scheduling
  • Appointment Scheduling
  • Healthcare knowledge
  • Insurance company knowledgeable
  • Patient Education
  • Registration management
  • HIPAA Compliance

Timeline

Account Coordinator

CoverMyMeds
11.2021 - 10.2023

Patient Services Specialist

Cleveland Clinic
02.2020 - 10.2021

Parish Catechetical Leader/Director of Religious Education

Saints Peter and Paul Church & St. Therese Church
08.2017 - 02.2020

Spiritual Wellness Coach

Jennings
11.2016 - 11.2018

Coordinator of Youth Ministry

07.2010 - 08.2017

Youth Minister

St Mary Magdalene
05.2005 - 07.2010

Project Manager

Cuyahoga County Board of Health, Federation for Community Planning & Cleveland State University
05.2005 - 07.2010

Project Manager

Scientific Technologies
03.1999 - 09.2008

Health Educator

Kaiser Permanente of Ohio
01.1992 - 01.1994

Masters Certificate - Spiritual Wellness and Counseling

John Carroll University

Bachelor of Science in Education - School Health Education

Kent State University

Medical Assisting Certificate -

Cleveland Institute of Dental and Medical Assisting

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Nancy Heineke