Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator.
Hi, I’m
Nancy Hensley
Greendale,WI
Summary
Overview
23
years of professional experience
1
Certification
Work History
Aurora St. Luke's Medical Center
Hospital Unit Coordinator
10.2011 - Current
Job overview
- Received physicians and visitors on a 30-patient, high acuity intensive care unit; identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Promoted individual professional growth and development by meeting requirements for mandatory continuing education and skills competency.
- Led and directed staff to encourage internal and external customer service through positive interactions within facility and community.
- Identified and facilitated resolution of unit operational problems independently, collaborating with management to resolve complex problems.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Collaborated, communicated and engaged with family and support system to support client healing process.
- Assembled and maintained patient medical records and other documents related to patient care.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
Aurora St. Luke's Medical Center
Unit Secretary
10.2011 - Current
Job overview
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Executed administrative duties to facilitate unit tasks and meet team goals.
United Government Services
Liaison Representative
05.2001 - 06.2007
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
- Prepared and presented supplementary learning material to support structured lessons.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Organized and managed webinars to facilitate remote learning.
- Facilitated customer service communication between Federal Congressional offices and the largest Part A Medicare claims processing site.
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
- Planned, executed and monitored 1-800 Medicare project across multiple claims offices, Congressional offices, as well as, community members.
- Created and maintained compliant ISO-9000 work environment, identifying gaps in existing compliance processes and recommended updates.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Education
University of Wisconsin - MilwaukeeMilwaukee, WI
Bachelor of Arts from Economics
University Overview
- Alpha Omicron Pi Fraternity Member and Advisor
- Professional Development: Nursing classes
- Completed AP course in Literature
Skills
- Medical Terminology
- Client Satisfaction
- Patient Interviews
- Team Member Development
- Staff Scheduling
- Office Supplies and Inventory
- Collecting Patient Specimens and Tests
- Patient Registration
- Efficiency Improvement
- Government Regulations
- Computer Proficiency
- Coordinating Unit Activities
- Complex Problem-Solving
- Emergency Response Support
Accomplishments
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Hospital Unit Coordinator
Aurora St. Luke's Medical Center
10.2011 - Current
Unit Secretary
Aurora St. Luke's Medical Center
10.2011 - Current
Liaison Representative
United Government Services
05.2001 - 06.2007
University of Wisconsin - Milwaukee
Bachelor of Arts from Economics