Nancy Hernandez
Albuquerque,NM
Overview
8
8
years of professional experience
Work History
Division Coordinator
Kabana Inc.
Albuquerque, NM
09.2022 - Current
- Managed six corporate partner accounts, serving as primary liaison between business partners and retail stores.
- Oversaw inventory tracking, supply orders, and product updates to ensure seamless operations.
- Handled sensitive company data with confidentiality and discretion.
- Generated detailed monthly Excel reports on sales and inventory to inform decision-making.
- Maintained inventory accuracy and stock levels, utilizing computer reports to enhance efficiency.
- Ensured timely completion of customer orders and special requests while communicating updates via phone and email.
Fine Jewelry Sales Consultant & Key Holder
Mati Jewelers by Kabana
Albuquerque, NM
06.2021 - 09.2022
- Listened and provided tailored recommendations to clients that led to developing customer relationships and increased sales.
- Intake and analyze the condition of client items for repair, streamlining warranty claims.
- Effectively communicated repair requirements and cost estimates to clients.
- Continuously looked for opportunities to improve our clients experience in the store and noted future wish list items and recommendations.
- Actively completed training modules to increase product knowledge to continue to provide a tailored experience to each client.
- Maintained daily inventory accuracy and adhered to security protocols in the store.
Restaurant Manager
Whataburger
Albuquerque, NM
05.2018 - 06.2021
- Led and developed a high performing team of 50+ employees while ensuring outstanding customer service and operational efficiency.
- Utilized Outlook, Word, Excel, and Adobe software for administrative tasks, streamlining operations for the team.
- Managed confidential employee and customer records with discretion and organizational precision.
- Implemented customer service strategies that resulted in a 92% satisfaction rating and increased sales.
- Conducted interviews, hired top qualified candidates, and oversaw the onboarding and training process, making sure each team member was fully trained and ready for the tasks at hand.
Skills
- Customer service
- Fluent in English and Spanish
- Leadership skills
- Technical skills
- Administrative support
- Financial oversight
- Sales analytics
- Time management
- Account management
- Data reporting
- Organization and time management
- Conflict resolution
- Microsoft Office
References
Selena Dominguez Whataburger (505) 620-3093
Edna Gonzales Kabana - (505) 385-4013
Anna Davis Mati Supervisor - (505) 236-8062
Timeline
Division Coordinator
Kabana Inc.
09.2022 - Current
Fine Jewelry Sales Consultant & Key Holder
Mati Jewelers by Kabana
06.2021 - 09.2022
Restaurant Manager
Whataburger
05.2018 - 06.2021