Nancy Herrera
North Brunswick,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Robert Wood Johnson Hospital
06.2023 - Current
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Collaborated with clinical and administrative staff to meet patient needs.
Pharmacy Technician
Walgreens
North Brunswick, NJ
07.2020 - 06.2023
- Contacted clinics or physicians to request patient prescription refills.
- Resolved account issues and prescription problems via telephone and at counter.
- Monitored individual patient medication by creating and maintaining profiles.
- Processed insurance claims for patient medication.
- Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy.
- Called insurance companies to determine prescription cost.
- Supported pharmacists with measuring, counting and labeling prescriptions.
Assistant Manager
Cliquers
New Brunswick, NJ
01.2012 - 01.2020
- Responsible for opening & closing store ∙
- Executed transactions quickly and accurately ∙
- Supported store manager in increasing sales ∙
- Trained sales associates ∙
- Book keeping and payroll ∙
- Supervised daily operations including scheduling shifts, assigning duties.
- Stocked, replenish and organize inventory.
- Delegated work to staff, setting priorities and goals.
Education
Pathways Into Health Careers Bootcamp -
Middlesex County College
New Brunswick, NJ05.2023
Pharmacy Technician Program -
Middlesex County College
Edison, NJ01-2020
Piscataway Vocational and Technical School
01.2009
Skills
- HIPAA Guidelines
- Epic System
- CPR Certified
- Telephone Etiquette
- Customer service and satisfaction
- Team Leadership
- Billing support
- Profile updating
- Insurance processing
- Problem-solving
- Organization
Certification
Child & Baby First Aid CPR
AED APHA Certified Immunizer
Expanded Food & Nutrition Education Program
Work Ethics & Emotional Intelligence Training
Metrix Learning
MS-900 - Microsoft 365 Fundamentals: Microsoft 365, Exchange, & SharePoint
First Aid: Mental Health Awareness
First Aid: Medical Emergencies
Being an Effective Team Member
Languages
Spanish
Native/ Bilingual
Timeline
Patient Access Representative
Robert Wood Johnson Hospital
06.2023 - Current
Pharmacy Technician
Walgreens
07.2020 - 06.2023
Assistant Manager
Cliquers
01.2012 - 01.2020
Child & Baby First Aid CPR
AED APHA Certified Immunizer
Expanded Food & Nutrition Education Program
Work Ethics & Emotional Intelligence Training
Pathways Into Health Careers Bootcamp -
Middlesex County College
Pharmacy Technician Program -
Middlesex County College
Piscataway Vocational and Technical School
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