Cecilia Ayala
Chico,CA
Summary
Detail-oriented Patient Access Representative expert in scheduling, check-ins, and insurance verification. Strong communicator dedicated to resolving conflicts and ensuring smooth, patient-first healthcare operations
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Patient Access Representative
Enloe Hospital
Chico, California
07.2026 - Current
- Managed patient check-in and registration tasks efficiently.
- Reviewed insurance details and maintained accurate patient records.
- Explained hospital services and billing procedures clearly to patients.
- Used electronic health record systems to keep patient data current.
- Applied HIPAA privacy and security rules when handling patient information.
- Answered phone calls promptly and professionally.
- Greeted patients and visitors in a courteous, professional manner.
- Registered patients through face-to-face interviews to collect demographic, insurance, and medical information.
- Processed incoming faxes related to patient registration tasks.
- Resolved differences between hospital systems and third-party payers.
- Handled high-volume incoming calls while providing strong customer service to patients and families.
Patient Access Representative
HALO Precision Diagnostics & Breast Care Center
Chico, California
08.2024 - 07.2026
- Managed patient check-in and check-out processes efficiently.
- Managed patient check-in and check-out, securing co-payments and ensuring accurate appointment records.
- Greeted patients and checked them in, updating their information in the computer system for seamless service.
- Confirmed appointments with patients, collecting necessary details for accurate information and service continuity.
- Checked insurance coverage for patient appointments for appointments and collected co-payments.
- Streamlined insurance verification and claims processing, enhancing patient access to timely care.
- Developed rapport with patients to enhance their comfort during visits.
- Coordinated communication between patients and medical staff effectively.
Dental Assistant
Chico Modern Dentistry
Chico, CA
05.2024 - 08.2024
- Assisted doctor chairside during patient examinations and procedures.
- Performed X-Rays to assist in diagnosis and treatment planning.
- Explained dental procedures to patients to enhance understanding and comfort.
- Educated patients on oral hygiene practices and post-treatment care.
- Reviewed and discussed patient medical history to ensure comprehensive care planning.
- Managed patient records using dental software to maintain accurate and up-to-date documentation.
- Sterilized instruments and equipment after every consultation
- Prepared treatment rooms by sterilizing instruments and setting up equipment.
Dental Assistant
Children's Choice Dental Care
Chico, CA
03.2024 - 05.2024
- Assisted dentists during procedures, enhancing patient comfort and contributing to procedural efficiency.
- Performed X-ray imaging and ensured integration with insurance processes for accurate claims.
- Sanitized equipment and cleaned treatment rooms while restocking supplies after each patient's treatment to maintain a sterile environment for subsequent patients.
- Labeled surgical pouches with patient information, improving identification and organization for streamlined workflow.
Office Assistant
Ayala Farms
Orland, CA
06.2020 - 10.2023
- Maintained accurate records and organized files to enhance information retrieval.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to optimize workflow.
- Supported various projects, including delivering hours to the bookkeeper and addressing employee inquiries.
- Communicated with vendors and suppliers to ensure timely deliveries.
- Delivered messages and ran errands to streamline communication and support daily operations.
Education
High School diploma -
Hamilton High School
Hamilton City06-2021
Skills
- Appointment scheduling
- Patient check-in
- Insurance verification
- Outpatient care
- Patient observation
- Patient safety education
- Front desk operations
- Dentrix,RIS and Epic software
- HIPAA compliance
- HIPAA guidelines
- Organizational skills
- Attention to detail
- Time management
- Multitasking and organization
- Client relations
- Financial assistance
Languages
English
Certification
- CPR/AED + First Aid Certification
Languages
Spanish
Limited
Timeline
Patient Access Representative
Enloe Hospital
07.2026 - Current
Patient Access Representative
HALO Precision Diagnostics & Breast Care Center
08.2024 - 07.2026
Dental Assistant
Chico Modern Dentistry
05.2024 - 08.2024
Dental Assistant
Children's Choice Dental Care
03.2024 - 05.2024
Office Assistant
Ayala Farms
06.2020 - 10.2023
High School diploma -
Hamilton High School