Nancy Holmes
O'Fallon,MO
Summary
Experienced medical assistant and registrar with a strong background in patient intake, insurance verification, HIPAA-compliant documentation, and front office operations. Known for accuracy, time management, and compassionate patient care.
Overview
11
11
years of professional experience
Work History
Registrar/Traveling Medical assistant
SSM Healthcare
St Louis, Missouri
04.2024 - Current
- Verified eligibility, coverage, and authorization requirements using hospital registration systems.
- Registered patient demographics, insurance details, and visit information for healthcare services.
- Streamlined patient check-in processes, improving patient experience and reducing wait times.
- Ensured accurate patient registration by verifying personal and insurance information.
- Secured necessary signatures from patients to ensure compliance with consent and privacy regulations. for consent forms, privacy notices, and admission paperwork.
- Scheduled patient appointments and coordinated arrivals across clinical departments.
- Updated medical records and maintained accurate front desk documentation.
- Resolved registration issues while supporting compassionate service at SSM Healthcare.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Supported SSM Healthcare clinic flow through patient rooming and intake preparation.
- Supported providers during examinations and procedures, ensuring efficient setup and patient comfort.
- Prepared exam rooms, medical supplies, and sterilized instruments for patient visits.
- Coordinated travel schedules for healthcare staff, optimizing logistics across multiple SSM Healthcare locations. across SSM Healthcare locations and clinic schedules.
- Communicated with patients about appointments, instructions, and follow-up needs.
- Collected specimens and processed samples according to SSM Healthcare protocols.
- Verified charts, histories, and medication lists for accurate visit documentation.
- Ensured HIPAA compliance when handling confidential patient information.
- Provided emotional support to patients during difficult times.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Assisted physicians with minor surgical procedures such as suturing lacerations or removing foreign bodies from skin surfaces.
- Administered immunizations according to state laws and regulations.
- Performed medical assessments, vital signs and patient histories for a variety of patients while travelling to different locations.
- Conducted laboratory tests such as urine specimens, hemoglobin A1C, Point of care flu,strep,RSV and SARS testing according to established protocols.
- Assisted with scheduling appointments and coordinating referrals between health care providers while traveling.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Communicated with medical institutions to coordinate patient admission processes effectively. to schedule patients for admission.
Office Manager/Front and Back Office Lead Medical Assistant
Deer Creek Footcare
O'Fallon, Missouri
08.2015 - 04.2024
- Supported daily front office operations for Deer Creek Footcare Clinic.
- Verified insurance details and collected patient paperwork
- Recorded patient histories and updated electronic medical records
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Assisted providers with foot and ankle examinations
- Performed X-Rays of the foot and ankle.
- Administered injections under supervision of a physician or nurse practitioner.
- Educated patients about medications, procedures and physician's instructions.
- Prepared exam rooms and sterilized medical instruments
- Set up, cleaned and stocked examination rooms with medical supplies.
- Closed and submitted patient insurance claims at end of shift.
- Tracked lab results using EHR system ensuring accurate documentation in accordance with established protocols.
- Coordinated referrals between other providers within the healthcare system.
- Assisted with minor surgical procedures.
- Provided educational materials to patients on topics such as diet, exercise and preventive healthcare measures.
- Provided support to physicians with clinical documentation, charting and coding.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained confidential records relating to personnel matters.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Recruited, interviewed and selected employees to fill vacant roles.
- Ensured compliance with applicable laws regarding employment practices.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Processed insurance claims and checked patient coverage details.
- Coordinated billing tasks and resolved account discrepancies
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Scheduled patient visits and coordinated provider calendars.
- Ordered supplies and monitored office inventory for Deer Creek Footcare.
- Resolved customer complaints or answered customers' questions.
- Changed dressings on wounds to promote healing and prevent infection. on wounds to prevent infection and check for healing.
- Performed X-Rays of the foot and ankle.
- Scheduled patient visits and coordinated provider calendars.
- Ordered supplies and monitored office inventory for Deer Creek Footcare.
- Updated patient records and maintained confidential office files.
- Processed insurance claims and checked patient coverage details.
Education
Real Estate License -
First Choice Real Estate
Chesterfield, MO02-2015
Skills
- Patient registration and intake
- Insurance verification and referral coordination
- Appointment scheduling
- Medical documentation and HIPAA compliance
- Front office operations
- Referral coordination
- Attention to detail
- Time management and organization
- Decision-making and critical thinking
- Effective communication skills
- Appointment scheduling
- Patient intake
- Referral coordination
- Time management and organization
- Effective communication
Accomplishments
- My manager receives request from several offices for me to assist in their office. I have also been forwarded many emails from my manager that she has gotten from the providers that I have assisted, complimenting my timeliness, work ethic and patient interaction.
Timeline
Registrar/Traveling Medical assistant
SSM Healthcare
04.2024 - Current
Office Manager/Front and Back Office Lead Medical Assistant
Deer Creek Footcare
08.2015 - 04.2024
Real Estate License -
First Choice Real Estate