Nancy Jackson
Gilmer,TX
Summary
Proven track record at City of Gilmer, enhancing public satisfaction and streamlining court processes with exceptional organizational skills and legal knowledge. Excelled in multitasking and effective communication, achieving significant improvements in customer service and operational efficiency. Demonstrated adaptability and teamwork, contributing to a results-driven environment.
Overview
13
13
years of professional experience
Work History
Associate Judge/Municipal Court Clerk
City of Gilmer
Gilmer, TX
09.2018 - Current
- Boosted public satisfaction by providing exceptional customer service to individuals seeking information or assistance with municipal court matters.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Performed routine data entry or document management.
Accounts Payable Clerk
City of Gilmer
Gilmer, TX
06.2015 - 09.2018
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
Utility Clerk
City of Gilmer
Gilmer, TX
01.2013 - 06.2015
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Answered phones, faxes and emails regarding official city utility services.
- Prepared work order requests for new service, outages and maintenance actions.
- Prepared and processed service forms to start and stop utility services.
- Maintained filing system and organized customer documents for easy retrieval of information.
Front Desk/Permit Clerk
City of Gilmer
Gilmer, TX
09.2012 - 01.2013
- Maintained accurate records of all permits issued, ensuring compliance with local regulations and reporting requirements.
- Improved communication between departments, coordinating with various teams to ensure timely permit issuance.
- Boosted customer satisfaction by offering guidance on navigating complex permitting processes while remaining empathetic to their needs.
- Supported the development of an online permit application system for increased convenience and accessibility.
- Collaborated with inspectors on site visits, ensuring proper documentation was collected for record-keeping purposes.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Education
High School Diploma -
Gilmer High School
Gilmer, TxSkills
- Organization
- 10 key typing
- Adaptability
- Courtroom demeanor
- Judicial Temperament
- Legal knowledge
- Invoice matching
- Invoice payment processing
- Data Entry
- Financial concepts
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Effective Communication
- Self Motivation
- Reliability
- Organizational skills
- Self motivation
- Case management
Timeline
Associate Judge/Municipal Court Clerk
City of Gilmer
09.2018 - Current
Accounts Payable Clerk
City of Gilmer
06.2015 - 09.2018
Utility Clerk
City of Gilmer
01.2013 - 06.2015
Front Desk/Permit Clerk
City of Gilmer
09.2012 - 01.2013
High School Diploma -
Gilmer High School