Certified Phlebotomy Technician (CPT - NHA)
Phlebotomy Technician (PBT - ASCP)
Venipuncture techniques
Capillary Punctures: Finger and heel sticks
Order of draw
Specimen Collection
Specimen processing
Patient Verification: Dual-identifier safety protocols
Infection control
Basic Life Support (BLS) / CPR Certification
Bilingual-Fluent English/ Spanish
Sharps Safety: One-handed safety shields and container management
Patient Care: Bedside manner
pediatric/geriatric draws
and anxiety reduction
First Aid: Managing syncope (fainting)
hematomas
and prolonged bleeding
EMR / Lab Systems: Requisition entry and barcode tracking
Software: Microsoft Office / basic health record entry