Nancy Kawakami
Las Vegas,NV
Summary
Customer-focused professional with expertise in communication, active listening, and problem-solving. Specializes in enhancing customer satisfaction and efficiently resolving complex issues. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills, thriving in independent roles and rapidly mastering new concepts.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Social Security Adminstration
Lihue, Hawaii
05.2000 - 11.2011
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints and issues with effective communication skills.
- Assisted clients with benefit inquiries and application processes.
- Provided accurate information on Social Security policies and procedures.
- Educated clients about eligibility requirements for various benefits programs.
- Collaborated with team members to improve service delivery strategies.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Educational Assistant Teacher
Kapaa High School
Kapaa, Hawaii
05.1990 - 05.2006
- Collaborated with staff to implement individualized education plans for students.
- Conducted one-on-one tutoring sessions with struggling learners.
- Monitored student behavior and promoted a positive learning environment.
- Implemented curriculum modifications based on each student's individual needs.
- Provided guidance to assist students in developing social skills.
- Engaged families in understanding their children's educational development.
- Communicated with parents regarding student progress and concerns effectively.
- Participated in professional development workshops to improve instructional strategies.
- Assessed student performance through observation, testing, grading papers and projects.
- Promoted self-confidence in all students by recognizing their strengths.
- Utilized technology tools such as iPads and computers to enhance instruction.
- Organized classroom materials and resources for efficient accessibility.
- Encouraged collaboration among peers within the classroom setting.
Education
Some College (No Degree) -
Leeward Community College
Pearl City, HISome College (No Degree) -
Kauai Community Collage
Lihue, HISped EducationCertificate -
Kauai Community Collage
Lihue, HISkills
- Customer relationship management
- Retail customer service
- Problem resolution
- Effective communication
- Active listening
- Collaborative teamwork
- Strong teamwork
- Decision-making
- Time management
Timeline
Customer Service Representative
Social Security Adminstration
05.2000 - 11.2011
Educational Assistant Teacher
Kapaa High School
05.1990 - 05.2006
Some College (No Degree) -
Leeward Community College
Some College (No Degree) -
Kauai Community Collage
Sped EducationCertificate -
Kauai Community Collage