Nancy Kelsey
Staffordsville,KY
Summary
Detail-oriented professional known for exceptional written and verbal communication skills. Experienced in cash management and customer assistance, consistently delivering high-quality service and ensuring operational accuracy.
Overview
48
48
years of professional experience
Work History
Cash Office/cashier
Lowes Home Improvment
Paintsville, KY
02.2026 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and service requests.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and returns while adhering to company policies.
- Contributed to an increase in repeat business through exceptional customer service and positive interactions.
Office Manager
Gloryshouse
Hagerhill, KY
09.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Assistant Manager
Peebles
Paintsville, KY
11.2017 - 08.2020
- Led team in achieving sales targets through effective training and mentorship of staff.
- Streamlined inventory management processes, optimizing product availability and reducing stock discrepancies.
- Developed and implemented promotional strategies to enhance customer engagement and drive store traffic.
- Analyzed sales data to identify trends, informing strategic decisions for merchandising and staffing needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Manager
Fashion Bug
Paintsville, KY
11.1978 - 01.2014
- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Developed staff training programs to enhance product knowledge and improve customer service standards.
- Streamlined operational processes, resulting in increased efficiency and reduced overhead costs.
- Analyzed sales trends to optimize product placement and maximize merchandising effectiveness.
- Implemented loss prevention strategies, significantly reducing shrinkage rate while maintaining store profitability.
- Fostered a positive working environment by mentoring staff and promoting teamwork initiatives.
- Managed visual merchandising to align with brand standards, enhancing overall store presentation and appeal.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Johnson Central
Paintsville, KY05.1978
Skills
Customer assistance
Reliability and punctuality
Cash counting
Written and verbal communication
Timeline
Cash Office/cashier
Lowes Home Improvment
02.2026 - Current
Office Manager
Gloryshouse
09.2024 - Current
Assistant Manager
Peebles
11.2017 - 08.2020
Store Manager
Fashion Bug
11.1978 - 01.2014
High School Diploma -
Johnson Central