Nancy Klingensmith
Piney Flats,TN
Summary
Experienced in numerous office skills with an expertise in time management.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
35
35
years of professional experience
3
3
years of post-secondary education
Work History
Outbound Collections
AT&T wireless
Johnson City, TN
03.2003 - Current
- Collected payments from customers.
- Researches product, service, billing and payments inquiries.
- Assists external customers with routine requests, questions and concerns through research and resolution.
- Timeline compliance, High Risk.
Bookkeeper
Michael’s Arts & Crafts
Johnson City, TN
01.1997 - 01.2003
- In charge of cash flow invoicing and receiving.
- Processed accounts payable and receivable transactions.
- Accounts payable, payroll, personnel and basic integrity.
- Managed payroll functions, including deductions and employee records.
- Coordinated with external auditors during annual audits.
Cashier
Wal-Mart
Johnson City, TN
01.1993 - 01.1997
- Ordering, price integrity and shrink control.
Store Manager
Minnesota Fabrics
Minnesota
01.1991 - 01.1993
- Led daily operations to ensure smooth store functionality.
- Managed inventory levels and restocked shelves as needed.
- Trained and mentored staff to improve customer service skills.
- Oversaw visual merchandising to create engaging product displays that attracted customer interest.
- Resolved customer complaints to enhance satisfaction and strengthen customer loyalty.
- Coordinated staff schedules to optimize workforce efficiency.
- Maintained compliance with company policies and procedures consistently.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed orders to restock shelves.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education
General Studies
Franklin Regional
Murrysville, PA 09.1975 - 05.1978
Skills
- Payment collections
- Account reconciliation
- Team building
- Effective communication
- Problem solving
Team Feedback
Every month when the High Use Operations review is prepared we see the continued impact that you bring in the work that we do. You work diligently to reduce credits, and to help lower churn and bad debt for the company. You also play a very important role as an advocate for our customer’s. We sometimes lose sight of the impact that we have on our customer’s and this is something that we should never forget. I wanted to take a few minutes to share a call with you that I had with a customer today, but let me give you a little background information first….. I received a request from the SRT team to call a customer back whom they had received a commendation from for Nancy Klingensmith. The customer said that she wanted to compliment AT&T for the help with her High Use account, and to give praise to Nancy Klingensmith for fixing her account. She said that Nancy was the most helpful rep that she ever talked to at AT&T. She said that Nancy just knocked her socks off. She also wanted to give praise to AT&T for the High Use Program and the benefit that we bring to our customers and stated that she planned to write on her blog what great service she gets with AT&T. This customer has both business and personal accounts with us and spends several thousands of dollars with us every month. While this customer had the ability to continue to pay us these balances, she really needed the benefit of international features but hadn’t had the time to call us to request it. When I called the customer back, she indicated that she was a very busy executive and that Nancy recognized that, and was very quick to tell her what we needed to do to help her. The customer stated that Nancy could have made the choice not to call her today, and that she would have continued to pay the same high balances that she has paid us for years. However, Nancy did call, and in one phone call, was able to save the customer over $1600.00. The customer was so impressed by Nancy, and the role that the High Usage Team plays to help our customers, that she told her son about her interaction with Nancy and about the amount of money they saved in this phone call. Together they decided that they wanted to pay this good deed forward. So they immediately made a donation for $1600.00 to a charity which helps support starving children in Africa. This donation was made in Nancy’s honor. In closing, I want to say thanks on behalf of Mrs. Dempsey to the High Usage Team, and especially to Nancy. In the times when you stop to ask yourself why you’re here, remember this interaction and the ones that you have had which are similar to it. We may simply work for AT&T, but we can make a difference in someone’s life every day!
Special Qualifications
Experienced in numerous office skills with an expertise in time management.
Timeline
Outbound Collections
AT&T wireless
03.2003 - Current
Bookkeeper
Michael’s Arts & Crafts
01.1997 - 01.2003
Cashier
Wal-Mart
01.1993 - 01.1997
Store Manager
Minnesota Fabrics
01.1991 - 01.1993
General Studies
Franklin Regional
09.1975 - 05.1978