Cynthia Diekman
Clifton Park,NY
Summary
Pursuing full-time remote employment opportunities that offer potential for career advancement
Overview
38
38
years of professional experience
Work History
Call Center Collections Representative
Defi Solutions
Amherst, NY
02.2022 - Current
- Inbound and outbound calls with customers and dealers regarding loan and lease auto accounts.
- Duties included, but not limited to, account overview/status, ACH payments, payoffs, updating information, portal assistance, and collections.
- Document account notes accurately in the company's database.
- Productive, schedule adherence and quality standards monitored daily.
Call Center Customer Service Representative
Spectrum Mobile
Schenectady, NY
06.2021 - 02.2022
- Inbound calls from customers regarding their Spectrum Mobile accounts.
- Account status, ach/credit card payments, updated account information, repairs, purchasing, returns, and portal assistance.
Direct Support Professional
Wildwood Programs
Schenectady, NY
02.2005 - 06.2021
- Assisted 4 individuals with disabilities with their daily living such as banking, cooking, shopping, laundry, cleaning, etc.
- Data entry of progress notes done daily.
Title Clerk/Document Preparation
Powersports Outsourcing
Schenectady, NY
04.2003 - 01.2005
- Data entry of applications for recreational vehicles such as boats, motorcycles, and ATVs.
- Preparing contracts for dealers and sending to dealers for customers to sign.
Medical Claims Examiner
Kaiser Permanente
Latham, NY
05.1998 - 04.2003
- Reviewed medical claims for compliance with regulatory guidelines and policies.
- Analyzed claim submissions to determine eligibility and appropriate coverage.
- Reviewed and processed medical claims for accuracy and completeness according to established guidelines.
Customer Service Representative
MVP Health Plan
Schenectady, NY
01.1994 - 05.1998
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted members with inquiries regarding health plan options and benefits.
- Educated clients on policy details and coverage limits during interactions.
- Maintained accurate records of member interactions in the customer database.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dental Claims Processor
Jardine Group Services
Schenectady, NY
11.1987 - 01.1994
- Review, research, investigate Dental Claims submitted to ensure that all information is accurate, and complete, and then remit payments according to coverage.
- Productive, adherence schedule and quality monitored daily.
Education
High School Diploma - Business Program Graduate
Burnt Hills Ballston Lake Central Schools
Burnt Hills, NY06-1985
Skills
- Remote work
- Adheres to the schedule, productivity, and quality standards set by the employer
- Proficiency in Windows PC
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Medical and dental claims processing
- Navigate multiple programs
- ACH processing
- Payment collections
- Database management
- Customer communication
- Problem resolution
- Regulatory compliance
- Attention to detail
- Customer service
- Team player
- Call center background
- Record keeping proficiency
- Data entry efficiency
- Professionalism and ethics
Timeline
Call Center Collections Representative
Defi Solutions
02.2022 - Current
Call Center Customer Service Representative
Spectrum Mobile
06.2021 - 02.2022
Direct Support Professional
Wildwood Programs
02.2005 - 06.2021
Title Clerk/Document Preparation
Powersports Outsourcing
04.2003 - 01.2005
Medical Claims Examiner
Kaiser Permanente
05.1998 - 04.2003
Customer Service Representative
MVP Health Plan
01.1994 - 05.1998
Dental Claims Processor
Jardine Group Services
11.1987 - 01.1994
High School Diploma - Business Program Graduate
Burnt Hills Ballston Lake Central Schools
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