Professional Summary
Overview
Work History
Education
Skills
Timeline

Kirsten Duncan

Foundever
Clarksdale,MS
2
years of professional experience

Customer service professional with experience handling high-volume calls, researching account information, updating records, and documenting customer interactions. Comfortable using multiple computer systems while assisting customers, following procedures, and protecting confidential information. Experienced working independently in remote environments.

Work History

Call Center Representative

9 Months
Foundever | 10.2025 - 07.2026
  • Assisted customers with account inquiries, troubleshooting, and service requests in a high-volume call center.
  • Documented interactions accurately while navigating multiple computer systems and maintaining quality standards.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Utilized CRM software to efficiently manage customer interactions and track case resolutions.

Contact Representative

1 Year
Internal Revenue Service | 09.2024 - 09.2025
  • Managed high-volume inbound calls and assisted customers with account and payment questions.
  • Researched taxpayer accounts and records to answer payment and account questions.
  • Reviewed information, followed established procedures, and provided accurate explanations to taxpayers.
  • Verified sensitive information and documented actions across multiple computer systems.
  • Responded to inquiries via phone and email, providing accurate information promptly.

Education

Bachelor of Science - Accounting

Alcorn State University

Skills

Customer Service
Inbound & Outbound Calls
Active Listening
Account Research
Data Entry
Record Updates
Documentation
Multiple Computer Systems
Problem-Solving
Attention to Detail
Confidential Information
Communication
Multitasking
Remote Work
Customer support

Timeline

Call Center Representative

Foundever
10.2025 - 07.2026Read More

Contact Representative

Internal Revenue Service
09.2024 - 09.2025Read More

Alcorn State University

Bachelor of Science from Accounting
Read More
Kirsten Duncan