Ann Turner
Gotha
Summary
Dedicated and customer-focused professional with over 10 years of diverse experience in customer service across hospitality, call center, and emergency services sectors. Adept at leveraging superior communication and problem-solving skills to deliver exceptional service and drive customer satisfaction. Proficient in managing remote operations and maintaining high performance against challenging metrics.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Costco Wholesale
08.2023 - Current
- Responded effectively to high volumes of inbound customer inquiries, ensuring timely resolutions and professional communication.
- Assisted customers with product information related to online orders and day-of-delivery services, enhancing their shopping experience.
- Managed escalated calls, demonstrating strong problem-solving abilities to de-escalate customer concerns and improve satisfaction.
- Processed orders and addressed returns and exchanges accurately, maintaining meticulous attention to detail.
- Collaborated with team members to share insights and strategies for boosting overall customer satisfaction in a fast-paced environment.
Server
Hash House A Go Go
05.2023 - 07.2023
- Provided high-level customer service by addressing guest needs promptly, emphasizing the importance of responsive communication with clients.
- Upsold menu items by effectively communicating product knowledge, mirroring the need to offer accurate product assistance to customers.
- Ensured a clean and welcoming environment, demonstrating attention to detail and the ability to maintain professionalism in various situations.
- Collaborated with team members to enhance guest satisfaction, reflecting a strong team-oriented approach essential for a remote customer.
911 Dispatcher
City of Winter Garden
02.2023 - 05.2023
- Responded to both emergency and non-emergency calls, showcasing strong communication skills and the ability to handle diverse inquiries professionally.
- Collaborated with law enforcement and various agencies, ensuring timely resolution of issues and effective coordination, akin to teamwork in customer service environments.
- Maintained accurate communication logs, demonstrating attention to detail and the ability to prioritize information in a fast-paced setting.
- Ensured officer safety, reflecting a strong customer-focused mindset and an understanding of the importance of client welfare.
Server
Margaritaville
09.2022 - 02.2023
- Provided exceptional service by promptly addressing guest inquiries and ensuring satisfaction, aligning with the need for a customer-focused mindset.
- Managed cash and credit card transactions efficiently while maintaining accurate records, demonstrating strong attention to detail and problem-solving abilities.
- Facilitated quick service, enhancing customer experience, mirroring the fast-paced demands of responding to customer.
- Fostered a welcoming atmosphere, promoting collaboration with team members to ensure a seamless guest experience, which translates well to a remote team environment.
Server
Palmas Services
06.2021 - 09.2022
- Delivered exceptional guest experiences, showcasing strong customer service skills and a customer-focused mindset.
- Utilized detailed menu knowledge to provide product information and assist guests with inquiries.
- Processed cash and credit payments efficiently, demonstrating strong attention to detail and accuracy.
- Maintained cleanliness and organized table setups, ensuring a conducive environment for customer satisfaction.
To-go Server/Service Assistant/Hostess
LongHorn Steakhouse
05.2019 - 04.2021
- Quickly resolved guest issues and concerns, highlighting excellent problem-solving abilities.
- Effectively managed customer takeout orders, ensuring timely processing and attention to detail.
- Handled payments and packaging, demonstrating strong organizational skills in a fast-paced environment.
- Greeted and seated guests, managing waitlists and adapting to customer needs promptly.
Quick Food Service
Pal's Sudden Service
09.2017 - 03.2019
- Engaged with customers in a friendly manner, ensuring satisfaction and repeat business.
- Accurately handled cash register transactions and balanced cash flows, demonstrating strong attention to detail.
- Maintained high standards of cleanliness and food safety, showcasing the ability to adhere to protocols and enhance customer experiences.
- Worked collaboratively with team members to optimize service delivery and improve overall.
Attractions Attendant and Trainer
Universal Orlando Resort
01.2013 - 08.2017
- Trained new employees on service protocols and developed comprehensive training materials, showcasing effective communication skills.
- Managed multiple tasks simultaneously, ensuring smooth operations while prioritizing guest safety and experience.
- Collaborated with team members to enhance service quality and maintain a positive atmosphere for guests.
- Delivered exceptional dining service to diverse guests, showcasing a strong customer-focused mindset.
Restaurant Steward
Norwegian Cruise Line
04.2012 - 08.2012
- Delivered exceptional guest service in a high-traffic environment, effectively addressing inquiries and resolving issues.
- Ensured the safety and satisfaction of guests, demonstrating a strong customer-focused mindset.
- Managed food safety standards, ensuring adherence and providing product information related to dining options.
- Handled transactions accurately while maintaining detailed records, demonstrating attention to detail and organizational skills.
Quick Service
Walt Disney World
04.2011 - 03.2012
- Delivered timely and efficient service to high volumes of customers, honing the ability to respond to inquiries with professionalism.
- Balanced cash drawer and processed payments accurately, demonstrating attention to detail and strong problem-solving skills.
- Maintained cleanliness and order accuracy, ensuring a pleasant experience and collaboration with team members to enhance customer satisfaction.
- Gained valuable experience in multitasking and managing time effectively in a fast-paced environment, suitable for remote work.
Education
High School -
Olympia High School
Skills
- Customer Service
- CRM Software
- Call Handling
- Customer Satisfaction
- Verbal Communication
- Written Communication
- Conflict Resolution
- Microsoft Office
- POS Systems
- Multitasking
- Time Management
- Remote Work
- Customer service
- Conflict resolution
- Product knowledge
- Team collaboration
- Performance metrics
Timeline
Call Center Representative
Costco Wholesale
08.2023 - Current
Server
Hash House A Go Go
05.2023 - 07.2023
911 Dispatcher
City of Winter Garden
02.2023 - 05.2023
Server
Margaritaville
09.2022 - 02.2023
Server
Palmas Services
06.2021 - 09.2022
To-go Server/Service Assistant/Hostess
LongHorn Steakhouse
05.2019 - 04.2021
Quick Food Service
Pal's Sudden Service
09.2017 - 03.2019
Attractions Attendant and Trainer
Universal Orlando Resort
01.2013 - 08.2017
Restaurant Steward
Norwegian Cruise Line
04.2012 - 08.2012
Quick Service
Walt Disney World
04.2011 - 03.2012
High School -
Olympia High School