NANCY K LUU

• Oversaw inventory management processes, ensuring accurate stock levels and timely replenishments.
• Streamlined order fulfillment workflows, reducing processing time for shipments and improving overall productivity.
• Coordinated with cross-functional teams to resolve discrepancies in orders and improve customer satisfaction.

Streamlined produce sorting and packing processes to enhance operational efficiency. Coordinated loading and unloading of goods to maintain workflow continuity. Ensured proper placement of vegetables in designated areas for optimal storage.

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Coordinated room assignments and special requests, enhancing guest satisfaction during stays.
• Maintained accurate records of reservations and billing information using hotel management software.
• Collaborated with housekeeping and maintenance teams to address guest concerns proactively.
• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.

• Guided guests in menu selections through knowledgeable and attentive service. Maintained comprehensive knowledge of menu items, garnishes, ingredients, and preparation methods. Executed closing duties, including item restocking and cash drawer reconciliation. Accurately calculated charges, issued bills, and collected payments from guests. Supported various restaurant operations, including setup, cleanup, prep work, and equipment maintenance.

• Answered questions about menu selections and made recommendations when requested:Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests:Correctly calculated charges, issued bills and collected payments:Politely answered phones promptly and recorded and confirmed orders:Assisted servers and dining room hosts and quickly responded to guests' needs:Scheduled and directed staff in daily work assignments to maximize productivity:Worked closely with the chef and cooks to determine menu plans for special events or occasions:Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality:Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met:

• Read and recorded temperature, pulse and respiration:Prepared patient rooms prior to their arrival:Maintained a clean, orderly and well-stocked environment:Documented resident records on daily flow sheets:Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.