Terrance Havercome
Memphis,TN
Overview
7
7
years of professional experience
Work History
Fulfillment Associate
National Delivery Solutions
Memphis, TN
11.2022 - Current
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Processed returns following established procedures and guidelines.
- Ensured timely delivery of orders by coordinating with internal transportation team members.
Assistant Manager
Dominos Pizza
Memphis, TN
12.2018 - 11.2022
- Ensured effective coordination of schedules, workflows, and shift coverage in accordance with anticipated business needs.
- Executed effective inventory control measures to maintain optimal stock levels, reduce costs, and fulfill customer requirements.
- Evaluated employee performance and developed improvement initiatives under the guidance of the General Manager.
- Directed and led employees to enhance productivity and efficiency.
Game Day Intern
Memphis Redbirds
Memphis, TN
05.2021 - 10.2021
- Promoted positive and memorable guest experiences through attentive and enthusiastic service.
- Enforced adherence to rules and safety procedures, prioritizing customer well-being and minimizing liability concerns.
- Ensured smooth operations by establishing strong lines of communication with vendors and promptly addressing any service issues that arose.
- Collaborated with team members to resolve issues and improve overall experience for members and guests.
- Developed strong rapport with both members and guests, fostering a hospitable and inviting atmosphere that encouraged repeat visits.
Facility Operations Assistant
York Revolution
York, PA
03.2018 - 10.2018
- Sustained the overall cleanliness standards at Peoples' Bank Park.
- Implemented an extensive refurbishment project for more than 1000 stadium seats.
- Ensured optimal inventory levels were maintained within budgetary limitations to meet anticipated requirements.
- Reported delays, including emergencies, weather challenges, and carrier schedule changes to customers and management through effective communication.
- Acted as a main liaison for all vendor-related matters.
Operations Intern
Northeast Tennessee Sports Management LLC
Johnson City, TN
05.2017 - 08.2017
- Maintained oversight of practice/game organization and dismantling
- Attended to players' needs and ensured their satisfaction during daily practice sessions.
- Conducted briefings for referees and team officials ahead of matches
Office Assistant
East Tennessee State University Nursing Office
Johnson City, TN
01.2017 - 08.2017
- Received and screened large number of internal and external communications.
- Bolstered organizational workflow by organizing files, developing spreadsheets and handling administrative tasks such as reporting faxing and document scanning.
- Provided office support by managing messages, scanning documents, and handling business correspondence.
- Updated and maintained databases with precision to enhance support for business activities.
- Followed data confidentiality policies to uphold the security of sensitive information.
Education
Bachelor of Science - Sport And Leisure Management
East Tennessee State University
Johnson City, TN2017
Skills
- Issue Resolution
- Effective Time Management
- Interpersonal Skills
- Customer Relationship Management
- Attention to Detail
References
John Gibson
General Manager
York Revolution
(717) 801-4491
jgibson@yorkrevolution.com
David Dicce
Facility Operations
York Revolution
(717) 801-4471
ddicce@yorkrevolution.com
Lucas Christiansen
General Manager
Tri-Cities FC
lucas@ottersoccer.com
Timeline
Fulfillment Associate
National Delivery Solutions
11.2022 - Current
Game Day Intern
Memphis Redbirds
05.2021 - 10.2021
Assistant Manager
Dominos Pizza
12.2018 - 11.2022
Facility Operations Assistant
York Revolution
03.2018 - 10.2018
Operations Intern
Northeast Tennessee Sports Management LLC
05.2017 - 08.2017
Office Assistant
East Tennessee State University Nursing Office
01.2017 - 08.2017
Bachelor of Science - Sport And Leisure Management
East Tennessee State University
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