Nancy Kousonsavath
Albuquerque
Summary
Results-driven manager with a proven track record in customer service and sales management. Expertise in building long-lasting client relationships and driving revenue growth through effective communication and strategic decision-making.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
1
1
Language
8
8
years of professional experience
Work History
Manager
King Kong Custom Audio and Accessories
04.2018 - Current
- Directed sales strategies to enhance customer engagement and drive revenue growth.
- Established long-term relationships with key clients, enhancing customer loyalty and retention.
- Implemented performance metrics to assess team productivity and sales effectiveness.
- Evaluated competitor activities to refine pricing strategies and maintain market competitiveness.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated with suppliers to secure timely delivery of materials and components.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts - Business And Info Technology
Central New Mexico Community College
Albuquerque, NM05-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Sales techniques
- Sales management
- Business administration
- Marketing
- Financial management
- Expense tracking
- Inventory management
- Computer skills
- Effective communication
- Attention to detail
- Multitasking
- Scheduling and coordinating
- MS office
Languages
English
Full Professional
Timeline
Manager
King Kong Custom Audio and Accessories
04.2018 - Current
Associate of Arts - Business And Info Technology
Central New Mexico Community College