Nancy Kungu
Lancaster,TX
Summary
Dynamic healthcare professional with extensive experience at the Department of Veteran Affairs, excelling in patient coordination and effective communication. Proven ability in critical thinking and problem-solving, enhancing veteran care delivery. Skilled in HSRM and CPRS, I thrive in collaborative environments, ensuring optimal outcomes through tailored care plans and cultural competence.
Overview
20
20
years of professional experience
Work History
Advanced Medical Support Assistant/Community Care:GS-6
Department of Veteran Affairs
07.2023 - Current
- Managed scheduling and appointments for veteran healthcare services, facilitating timely access to care.
- Coordinated communication between veterans and medical staff, enhancing clarity and effectiveness of care delivery.
- Coordinated community care services for veterans, ensuring alignment with VA provider instructions.
Psychiatric Technician
Parkland Hospital Dallas
Dallas
07.2018 - 08.2025
- Monitored patients' mental health, reporting significant changes to healthcare team for timely intervention.
- Collaborated with healthcare professionals to create tailored patient care plans, enhancing overall treatment effectiveness.
- Assisted with patient intake and discharge processes, while facilitating weekly therapeutic groups to support recovery.
Internship
DAVITA DIALYSIS
06.2022 - 11.2022
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Responded to customer inquiries and concerns in a timely manner at the service desk.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Internship
The family place
Dallas
03.2021 - 08.2021
- Resolved customer issues with knowledgeable, friendly service, enhancing satisfaction.
- Streamlined processes and optimized performance using various software and tools.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Case Manager
Lifetime Care Dallas
Dallas
10.2017 - 01.2018
- Conducted comprehensive assessments to identify client needs and determine service eligibility.
- Coordinated multidisciplinary care plans to enhance client support outcomes.
- Monitored client progress and adjusted services to ensure effective support.
Direct Care Worker
Arkansas Support Network
Fayetteville, USA
01.2012 - 05.2017
- Assessed client needs and preferences through effective communication.
- Delivered personal care and assistance to enhance quality of life for individuals with disabilities.
- Provided personal care and assistance to individuals with disabilities.
- Supported daily living activities, promoting independence and dignity.
- Communicated effectively with clients to understand their needs and preferences.
Youth Worker
Piney Ridge Center
Fayetteville, USA
01.2006 - 01.2012
- Monitored youth progress in programs, adapting strategies to meet individual needs.
- Facilitated group activities to enhance social skills and support emotional development.
- Facilitated group activities to promote social skills and teamwork among youth.
- Developed individualized support plans based on each youth's unique needs.
- Collaborated with families to address concerns and improve communication strategies.
Education
Master of Social Work -
Walden university
01-2023
Bachelor of science - Psychology
Missouri southern state university
Joplin, MO01-2014
Skills
- CPRS Knowledge
- CTM
- HSRM
- Problem Solving
- Effective communication
- Customer service
- Cultural competence
- Active listening
- Critical Thinking
- Team building
- Conflict resolution
Timeline
Advanced Medical Support Assistant/Community Care:GS-6
Department of Veteran Affairs
07.2023 - Current
Internship
DAVITA DIALYSIS
06.2022 - 11.2022
Internship
The family place
03.2021 - 08.2021
Psychiatric Technician
Parkland Hospital Dallas
07.2018 - 08.2025
Case Manager
Lifetime Care Dallas
10.2017 - 01.2018
Direct Care Worker
Arkansas Support Network
01.2012 - 05.2017
Youth Worker
Piney Ridge Center
01.2006 - 01.2012
Master of Social Work -
Walden university
Bachelor of science - Psychology
Missouri southern state university