Beatrice Allen
San Antonio
Summary
Skilled Advanced Medical Support Assistant with experience in healthcare administration and patient services. Strengths include effective communication, multitasking, and ability to work under pressure while maintaining attention to detail. Previous roles have demonstrated clear impact through improved office efficiency and high levels of patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant- GS-6
Department of Veterans Affairs
San Antonio
04.2023 - Current
- Collaborates with patient care team to assess clinic appointment availability.
- Tracks and facilitates completion of encounters, consults and all outpatient appts for multiple clinics.
- Tackling intricate issues to ensure fulfillment of patient service standards
- Engage in team huddles and meetings to coordinate and strategize patient care
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Enhance clinic patient management and communication processes.
- Performs administrative follow up actions.
- Manage inventory supplies and office materials
- Manages a tracking system for follow-up care, consults, cancellations, and rescheduled appointments from Light Electronic Action Framework (LEAF) request.
- Facilitates formal and informal on-the-job training, enhancing procedural understanding
- Assist supervisors and employees on a wide variety of services.
- Assigning messages to the appropriate staff.
- Monitoring all appt request through teams, message managers, and secure messaging.
- Blocking primary care clinic appointments based on provider schedules in accordance with patient preference.
- Ensure that all annual training requirements are completed at the appropriate time.
Patient Service Representative
Baptist M&S Imaging
San Antonio
04.2021 - 03.2023
- First point of contact greeting more than 100 patients a day.
- Responsible for obtaining complete and accurate demographic and financial information.
- Register patients in a timely manner by checking in, explaining benefits, and collecting payments.
- Scheduling, rescheduling, or canceling any appointments via inbound or outbound calls.
- Organize and confirm all orders; match the insurance authorization and appointment schedule.
- Make outbound calls to verifier or doctor’s office for discrepancies.
- Communicating to patients any amount due and/or preparations necessary for next day via outbound calls.
- Organize daily schedules.
Education
Basics -
San Antonio Community College
05-2008
High School Diploma -
Judson High School
05-2007
Skills
- Proficient independent worker
- Proven and reliable work ethic
- Conflict/problem resolution
- Safeguarding/handling PHI
- Composure/diligence under strenuous conditions
- Balancing multiple tasks simultaneously
- Delegating tasks
- Detail oriented
- Email and team communication and planning
- Electronic data/medical records entry
- Proficient in Microsoft Word, Excel, and Outlook
- Proficient in Vista, ISS, and CPRS
- Training others
- Medical records
- Organization
- Phone etiquette
- Patient/customer-focused care
- Policies & Procedures
- Risk management
- Process Improvement
- HIPAA Compliance
Other Information
Experienced, results-focused professional with over 20 years of experience in the areas of healthcare administration and medical records. An effective leader who excels at identifying areas of strength and weakness. Implementation of company policies, standards, changes in operations and systems that optimize productivity and bottom line. Assertive and resourceful with extensive knowledge of process optimization., Virtual Aspiring Supervisor Program, 09/30/25, Tamir McKnight, 210-914-4576, tamirmcknight@gmail.com, Amesha Pemberton, 210-799-488, ameshacpemberton@yahoo.com
Personal Information
Citizenship: US
Certification
- Virtual Aspiring Supervisor Program
Completed: 09/30/25
Timeline
Advanced Medical Support Assistant- GS-6
Department of Veterans Affairs
04.2023 - Current
Patient Service Representative
Baptist M&S Imaging
04.2021 - 03.2023
Basics -
San Antonio Community College
High School Diploma -
Judson High School