Patricia Shannon
Novi,MI
Summary
Advanced Medical Support Assistant working in Ophthalmology, one of the busiest clinics within ANN Arbor VA hospital, with over 20 years of extensive experience in scheduling, problem solving and multi-tasking. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
23
23
years of professional experience
Work History
Advanced Medical Support Assistant GS-6 /40 hours
VA Medical Center
Ann Arbor , MI
2023.01 - Current
- Answering phone lines
- Scheduling, canceling, re-scheduling patient appointments
- Verifying and updating demographics and insurance information
- Coordinating with the patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored to effectively support the needs of the clinic
- Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Clinic Services Coordinator/ 40 Hours Per Week
Henry Ford Hospital
Novi , MI
2015.01 - 2022.12
- Successfully secured medical insurance benefits for patients
- Coordinated scheduling of appointments across 15 diverse specialty departments
- Scheduled various medical procedures including Colonoscopies, EGD's, and Sleep Studies
- Ensured authorization was obtained for all clinic visits and procedures
- Experienced in managing various healthcare insurance plans including Medicare, Medicaid, HMO's, PPO's and TPL's.
- Promoted customer satisfaction through effective resolution of inquiries and complaints.
- Ensured timely communication of service deficiencies and client grievances to management.
- Collected copays and out of pocket payments.
- Provided information to patients regarding their financial obligations.
Patient Services Coordinator/ 40 Hours Per Week
Detroit Medical Center- Detroit Receiving Hospital
Detroit , MI
2001.03 - 2014.12
- Collected and distributed cases from the emergency room on a daily basis
- Ensured proper insurance verification and authorization for financial clearance of patient accounts.
- Assisted patients with Medicaid Applications
- Investigated and obtained patient medical benefits through outbound calls to patient employers.
- Conducted regular visits to in-patients for signature acquisition and verification of precise demographic and insurance details.
- Provided guidance and support to new hires
Education
Associate of Arts - Liberal Arts and Sciences
Oakland Community College
Farmington Hills, MichiganSkills
- Verbal and written communication
- Insurance Verification
- Medical Scheduling
- EMR systems
- Proficient in Microsoft Office
- Data Entry
- Outbound/Inbound calling
- Medical Terminology
Timeline
Advanced Medical Support Assistant GS-6 /40 hours
VA Medical Center
2023.01 - Current
Clinic Services Coordinator/ 40 Hours Per Week
Henry Ford Hospital
2015.01 - 2022.12
Patient Services Coordinator/ 40 Hours Per Week
Detroit Medical Center- Detroit Receiving Hospital
2001.03 - 2014.12
Associate of Arts - Liberal Arts and Sciences
Oakland Community College
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