Logan Kertz
Branson,MO
Summary
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Overview
16
16
years of professional experience
Work History
Advanced Medical Support Assistant(GS 06) 40 Hours
Veterans Healthcare System Of Ozarks
Branson, MO
06.2022 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Verifies and updates/corrects patient demographics and HIPAA through clinical records as needed.
- Proficient in utilizing Computerized Patient Record System (CPRS) and/or VistA to enter patient care data
- Proficient in using health and electronic records to document medical and patient data via programs Customer Relationship Management (CRM) Vista, Scheduling GUI and ISS.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Promote effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Manages high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Enhances patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Determines the nature and urgency of patient requests to refer patients to appropriate medical staff.
- Consult with services across the health care system, agency representatives for patient care.
- Skilled in interpreting and applying health information guidelines and using judgment to assist patient needs.
- Appointment Scheduling Expertise
- Supports efficient office operations of administrative tasks such as filing paperwork, data entry, and record maintenance.
- Collaborated with team members and nursing staff to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Meet customer call guidelines for service levels, handle time and productivity.
Certified Nursing Assistant (GS 05) 40 Hours
Department of Veteran Affairs
St Louis, MO
10.2014 - 06.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Assisted with CNA interview panel asking structured situational questions to assess patient care skills, empathy, stress management, and cultural fit.
Certified Nursing Assistant
Parc Provence
Creve Coeur, MO
12.2009 - 10.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Bachelor of Science - Psychology
Missouri Baptist University
St Louis, MO12.2023
General Studies -
Saint Louis Community College- Meramec
St Louis, MO01.2019
Skills
- HIPAA Compliance Understanding
- Proficient in utilizing Computerized Patient Record System (CPRS) VistA, Scheduling GUI and Customer Relationship Management (CRM) to enter patient care data
- Medical terminology knowledge
- Data entry proficiency
- Promote effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel
- Customer Service
- Professionalism and Ethics
- Conflict resolution techniques
- Patient communication
Additional Information
References upon request
Timeline
Advanced Medical Support Assistant(GS 06) 40 Hours
Veterans Healthcare System Of Ozarks
06.2022 - Current
Certified Nursing Assistant (GS 05) 40 Hours
Department of Veteran Affairs
10.2014 - 06.2022
Certified Nursing Assistant
Parc Provence
12.2009 - 10.2014
General Studies -
Saint Louis Community College- Meramec
Bachelor of Science - Psychology
Missouri Baptist University