CASSAUNDRA JAMES
Orlando,FL
Summary
To establish a permanent position in a stable and professional environment where I can grow and be an asset to the company by exemplifying a strong work ethic, leadership skills and loyalty. Excelled in HIPAA compliance and patient scheduling.
Overview
5
5
years of professional experience
Work History
Advanced Medical Support Assistant 40 Hours Week
Department of Veterans Affairs
01.2024 - Current
- · Updating patient demographic information into Vista -R3 system.
- · Check-in patients through Vista Scheduling Systems.
- · Verifying, adding information, and scanning insurance cards info Insurance Capture Buffer Web application (ICBweb).
- · Coordinates with patient care team and doctors to review clinic appointment availability.
- · Schedules new and established patient appointments.
- · Sets priorities, timeline, and deadlines, adjusting flow and sequencing of work to meet team and patient needs.
- · Tracks and facilitates completion of return to clinic and consults through Consult Tracking Manager.,
- · Maintain department operations in compliance with HIPPA and other regulatory guidelines.
Patient Access Specialist
Advent Health Orlando 40 Hours Week
02.2021 - 01.2024
- • Responded to patient concerns and inquiries professionally and efficiently.
- • Organized and maintained records by updating and obtaining both personal and financial information from patients.
- • Obtained necessary signatures for privacy laws and consent for treatment.
- • Verified demographics and insurance information to register patients in computer system.
- • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies, and list of accepted insurance plans.
- • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- • Assembled registration paperwork and placed identification bands on patient.
- • Processed patient responsibility estimate determined by insurance at pre-registration.
- • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- • Performed patient scheduling and registration functions to serve as initial contact point.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Patient Registration Specialist 40 Hours Week
Orlando Health Central
08.2019 - 01.2021
- • Responded to patient concerns and inquiries professionally and efficiently.
- • Organized and maintained records by updating and obtaining both personal and financial information from patients.
- • Obtained necessary signatures for privacy laws and consent for treatment.
- • Verified demographics and insurance information to register patients in computer system.
- • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- • Assembled registration paperwork and placed identification bands on patient.
- • Processed patient responsibility estimate determined by insurance at pre-registration.
- • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Performed patient scheduling and registration functions to serve as initial contact point
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Education
Associate of Science - General Studies
Columbia College
Orlando, FL08-2013
High School Diploma -
Maynard Evans High School
Orlando, FL06-1984
Skills
- Patient scheduling abilities
- Patient scheduling
- HIPAA compliance
- Patient appointment management
- Proficient in patient scheduling
- Data entry proficiency
- Vista R3 System
- Consult Tracking Manager
Timeline
Advanced Medical Support Assistant 40 Hours Week
Department of Veterans Affairs
01.2024 - Current
Patient Access Specialist
Advent Health Orlando 40 Hours Week
02.2021 - 01.2024
Patient Registration Specialist 40 Hours Week
Orlando Health Central
08.2019 - 01.2021
Associate of Science - General Studies
Columbia College
High School Diploma -
Maynard Evans High School
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