Teri Laidlaw
Watertown,NY
Summary
Dedicated and empathetic Advanced Medical Assistant with thirteen years in the medical field as a Dental Assistant offering experience in direct patient care and medical office management. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
13
13
years of professional experience
Work History
GS-6 Advanced Medical Support Assistant
Department of Veterans Affairs
Watertown, NY
11.2022 - Current
- Updates veteran information to maintain current records
- Relay messages from patients to physicians about concerns, condition updates, to facilitate treatment
- Schedule appointments for patients via phone and in person
- Organize charts, documents, and supplies to maintain team productivity
- Secure patient information and maintained patient confidence
- Conduct insurance verification
- Respond to patient callbacks
- Scheduled and confirmed appointments
- Advanced knowledge of medical terminology
- Advanced knowledge of the technical health care process
- Ensures data is entered into VISTA accurately
- Community Care referrals
- Advanced knowledge of policies and procedures associated with coordinated care delivery and care in the community operational activities
- Administrative functions to include outside patient referrals
- Prepares correspondence and memos as needed
- Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals
- Greets veterans and guests upon entering lobby area.
- Assists veterans with canceling and rescheduling appointments
GS-5 Dental Assistant
Marshall Dental Clinic
Fort Drum, New York, United States
07.2016 - 11.2022
- Assisted dentist with completing minimally invasive and advanced surgical procedures
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work
- Monitored proper clinical area appearance
- sterilization and restocking
- Instructed patients on postoperative care to protect dental work and promote healing
- Produced opposing models, study casts and impressions
- Maintained master calendar and scheduled new appointments based on provider availability
- Assisted dentist chairside with general dentistry, prosthodontics, endodontics, periodontics, and oral surgery
- Passed instruments using the four-handed dentistry technique
- gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures
- Created bitewing, panoramic, and periapical X-ray images for the dentist to review.
- Scheduled cleanings and dental appointments
- Gathered medical information, dental health history, and vitals from patients
- Stocked and prepared exam and treatment rooms
- Escorted patients to exam rooms
- Educated patients on techniques to optimize oral hygiene
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification
- Monitored for sedation cases
- Efficient use with CAD/CAM, scanning, and also polishing and fabricating crowns.
- Taking CBCT X-rays for the dentist when needed.
Dental Assistant
Watertown Dental Health Group
Watertown, New York, United States
09.2013 - 07.2016
- Sanitized equipment
- cleaned treatment rooms and restocked supplies
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on techniques to optimize oral hygiene
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Passed instruments to the dentist using the four-handed dentistry technique.
- Produced opposing models, study casts and impressions
- Assisted dentist with completing procedures.
Dental Assistant
Aspen Dental
Watertown, New York, United States
08.2011 - 09.2013
- Assisted dentist with completing procedures
- Sanitized equipment
- cleaned treatment rooms and restocked supplies
- Gathered and reviewed patient records
- Created dental x-rays using traditional and digital methods
- Educated patients on treatment procedures and post-procedure home care
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment
- Sterilized tools, exam chair, trays and surfaces
- Created bitewing, panoramic, and periapical X-ray images for the dentist to review.
- Passed instruments to dentist
Education
High School Diploma -
Watertown High School
Watertown, NY, United States06.2007
Skills
- Strong writing and verbal skills
- Medical records management
- Patient records gathering
- Organization and efficiency
- Multitasking and prioritization
- Document control
- Tech-savvy
- Service-oriented mindset
- Professional and polished presentation
- Team building
- Clerical skills
- Understanding of privacy regulations
- HIPAA compliance
- Documentation procedures expert
- Inventory and supply management
- Clinic management
- Data entry
- Problem solving
- Teamwork/collaboration
- Interpersonal skills
- Organizational skilled
- Advanced knowledge of medical terminology
- Ability to independently set priorities
- Organize work to meet deadlines
- Ability to communicate tactfully and effectively
Accomplishments
- 12 week Virtual Aspiring Supervisors Program (VASP)
- Radiology certified
- Achievement medal for civilian service
- BLS certification
- Trained dental assistants during internships and externships.
- Consistently maintained high patient satisfaction ratings
- COVID vaccinated
- Instructor, exam proctor and clinic mentor for the red cross DAP
- Civilian of the month (multiple times)
- $500 on the spot cash award
References
References available upon request.
Timeline
GS-6 Advanced Medical Support Assistant
Department of Veterans Affairs
11.2022 - Current
GS-5 Dental Assistant
Marshall Dental Clinic
07.2016 - 11.2022
Dental Assistant
Watertown Dental Health Group
09.2013 - 07.2016
Dental Assistant
Aspen Dental
08.2011 - 09.2013
High School Diploma -
Watertown High School
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