Nancy LaMaye
Erie,PA
Summary
Dynamic Lead Surgery Scheduler with proven expertise in schedule coordination and HIPAA compliance from a tenure at UPMC Hamot Hospital. Excells in optimizing surgery schedules, enhancing patient scheduling efficiency, and maintaining high confidentiality standards. Adept at teamwork and problem-solving. Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, multitasking and maintaining efficiency in a high-pressure environment.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Lead Surgery Scheduler
UPMC Hamot Hospital
06.1986 - Current
- Coordinate, plan and staff all surgeries with the team lead and Anesthesia.
- Answers telephone calls to answer questions, and direct calls to pertinent areas.
- Analyze operating room metrics to ensure a smooth and effective running schedule.
- Schedule elective surgeries and schedule trauma cases.
- Minimize patient wait times through effective management of daily surgery schedules.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
- Handle urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintain strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Resolve scheduling conflicts to maintain high-quality patient services.
Education
No Degree - Anatomy, Physiology, Medical Transcription
Allied Business School
California10-2006
High School Diploma -
McDowell High School
Erie06-1980
Skills
- Schedule coordination
- HIPAA compliance
- Teamwork orientation
- Facility coordinating
- Data entry proficiency
- Scheduling expertise
- Problem-solving
- Organization and time management
- Computer proficiency
Certification
Medical Transcription
Timeline
Lead Surgery Scheduler
UPMC Hamot Hospital
06.1986 - Current
Medical Transcription
No Degree - Anatomy, Physiology, Medical Transcription
Allied Business School
High School Diploma -
McDowell High School
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