Nancy Lee

Server

• Delivered attentive customer service in a fast-paced dining environment
• Managed multiple tables while maintaining accuracy and efficiency
• Processed orders and payments using POS systems
• Upsold menu items, beverages, and specials to increase sales
• Maintained cleanliness and organization of dining areas
• Collaborated with kitchen and support staff to ensure timely service
• Resolved guest concerns professionally to maintain customer satisfaction
• Memorized menus, ingredients, and daily specials to assist guests effectively

Bartender

• Prepared and served alcoholic and non-alcoholic beverages efficiently
• Maintained compliance with ID verification and alcohol service regulations
• Created specialty cocktails and recommended drink pairings
• Managed bar inventory and restocked supplies as needed
• Handled high-volume service while maintaining drink quality and speed
• Processed cash and card transactions accurately
• Built rapport with guests to encourage repeat business
• Kept bar area clean, sanitized, and organized throughout shifts