Nancy Leshley
Troutdale
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
1991
1991
years of post-secondary education
1
1
Certification
Work History
Route Manager 5
Sprague Pest Solutions
Portland
07.2013 - Current
- Managed daily routing schedules for pest control technicians.
- Coordinated communication between field staff and office personnel.
- Oversaw compliance with safety protocols and regulations.
- Implemented process improvements for route efficiency and effectiveness.
- Trained new hires on operational procedures and company standards.
- Resolved customer inquiries related to service scheduling and routing issues.
- Maintained accurate records of service requests and technician assignments.
- Analyzed data from past routes in order to optimize future routes for increased efficiency.
- Identified areas where improvements could be made within the organization's routing system.
- Ensured compliance with company policies and procedures related to route management.
- Trained new employees on proper safety protocols when operating vehicles.
- Investigated customer complaints regarding the quality of products or services received.
- Monitored inventory levels in order to anticipate customer needs and adjust routes accordingly.
- Connected with established accounts to offer additional services and solicit referrals.
- Conducted regular safety inspections across various operational areas.
- Developed and implemented safety training programs for all staff members.
- Monitored compliance with safety regulations and company policies consistently.
- Assisted in the investigation of workplace incidents to identify root causes.
- Collaborated with management to improve workplace safety protocols continuously.
- Facilitated communication between teams regarding safety concerns and improvements.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
- Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.
- Supervised safe handling, storage and disposal of hazardous materials.
- Conducted safety briefings to inform crews of safety hazards.
- Ensured that all employees had proper personal protective equipment available at their workstations.
- Educated staff members on proper use of personal protective equipment.
Education
Marshfield High School
Coos Bay, ORSkills
- Route optimization
- Safety compliance
- Data analysis
- Process improvement
- Effective communication
- Problem solving
- Conflict resolution
- Leadership skills
- Time management
- Safety training
- Staff training
- Multitasking Abilities
- Material handling
- Crisis management
- Safety protocols
- Organizational skills
- Customer service
- Documentation
- Problem-solving aptitude
Certification
- OSHA 10
- ACE
- Leadership
- AIB certified
- Washington and Oregon pesticide applicator license
References
References available upon request.
Timeline
Route Manager 5
Sprague Pest Solutions
07.2013 - Current
Marshfield High School