Nancy Lessly
Norman,OK
Summary
Proven Insurance Verification Specialist and Credit Collection Analyst with a track record of enhancing medical operations at LifeSpring Home Care through meticulous attention to detail and robust patient communication. Excelled in reducing billing errors and delinquency rates by implementing effective insurance verification and debt recovery strategies. Skilled in HIPAA compliance and customer service, consistently achieving positive outcomes in high-pressure environments.
Overview
2025
2025
years of professional experience
Work History
Insurance Verification Specialist
LifeSpring Home Care
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
Sales Associate
Dollar General
10.2023 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Credit and Collection Analyst
Cac Financial
08.1985 - 10.2024
- Developed strong relationships with clients to facilitate negotiations and improve payment terms.
- Coordinated with legal counsel on complex cases, ensuring appropriate actions were taken to protect company interests and recover outstanding debts.
- Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.
- Trained junior analysts in best practices for credit analysis and collection techniques, elevating team capabilities overall.
- Maintained compliance with regulatory requirements in all aspects of the credit and collections function.
- Negotiated payment plans with delinquent customers, achieving successful repayment outcomes without legal intervention.
- Reduced delinquency rates with proactive monitoring of customer accounts and timely followups.
- Enhanced debt recovery rates by implementing effective collection strategies and tactics.
- Maintained accurate records of customer accounts, payments and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Developed and documented collection procedures and policies to comply with government regulations.
Education
Secretarial Studies And Office Administration
OCCC
Oklahoma City, OK08.1989
Skills
- Attention to Detail
- Patient confidentiality
- HIPAA Compliance
- Insurance Coverage Verification
- Eligibility Determination
- Coverage and Authorizations
- Insurance Billing
- Healthcare Industry Knowledge
- Medical Billing
- Prior authorization processing
- Skilled in Software
- Patient Communication
- Customer Service
Timeline
Sales Associate
Dollar General
10.2023 - 12.2024
Credit and Collection Analyst
Cac Financial
08.1985 - 10.2024
Insurance Verification Specialist
LifeSpring Home Care
Secretarial Studies And Office Administration
OCCC
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