Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Lillis

Rhinelander,WI

Summary

Worked in the James Beck Cancer Center. Provided excellent customer service for our providers, patients and families. I effectively addressed inquiries and optimized appointment scheduling, ensuring smooth operations and enhanced patient satisfaction.

Overview

48
48
years of professional experience

Work History

Secretary

Ministry Healthcare, Marshfield Clinic and Aspirus
10.2004 - 02.2022
  • Scheduled appointments and conducted follow-up calls to patients and families.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

Secretary

Children's Hospital of Wisconsin
02.1995 - 09.2004
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

Secretary

JCPenney Company
09.1973 - 07.1994
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.

Education

High School Diploma -

John Marshall High School
Milwaukee, WI
06-1973

Skills

  • Customer service
  • Verbal and written communication
  • Computer skills
  • Multi-line phone systems
  • Appointment scheduling
  • Supply restocking

Timeline

Secretary

Ministry Healthcare, Marshfield Clinic and Aspirus
10.2004 - 02.2022

Secretary

Children's Hospital of Wisconsin
02.1995 - 09.2004

Secretary

JCPenney Company
09.1973 - 07.1994

High School Diploma -

John Marshall High School

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Nancy Lillis