NANCY L. KOZLOWSKI
Parkville,MD
Summary
Senior Medical Secretary specializing in healthcare administration and surgery coordination. Proven track record of enhancing patient experiences through effective communication and compliance with regulatory standards. Committed to building trust and rapport with patients to ensure high satisfaction and streamlined processes.
Overview
22
22
years of professional experience
Work History
Senior Medical Secretary
GBMC - Colon Rectal / UroGyn
Towson, Maryland
03.2022 - 06.2026
- Managed surgery cases by entering case orders, scheduling, confirming, and coordinating patient procedures efficiently.
- Interacted with patients to explain surgical processes via phone calls and in-office visits.
- Answered phone inquiries and returned patient voice messages promptly.
- Prepared and reviewed surgery letters to clarify pre-operative steps for patients.
- Created comprehensive surgery packets to ensure informed consent and preparations.
- Verified insurance details and obtained prior authorizations for procedures efficiently.
- Maintained organized spreadsheets for tracking scheduled surgeries' statuses.
- Updated medical records to ensure accuracy of current patient information.
Medical Assistant/Urodynamicist
CHESAPEAKE UROLOGY
Towson, MD
01.2008 - 12.2020
- Primary responsibilities included Independently testing and analyzing the functional disorders of the lower urinary tract by accurately placing catheters in the bladder, the vagina or rectum, and placing electrodes.
- Assisted physicians in both, office and local ambulatory surgery center with cystoscopy, Botox, Bulkamid, Macroplastique, and prostate biopsy procedures.
- Performed patient triage, including recording vital signs, collecting and processing, both urine and blood specimens, and administering injections as ordered by physicians.
- Prepared exam rooms for patient services, including sterilization, and disinfection practices.
- Confirmed completion and accuracy of both, required consents and electronic medical records documentation.
- Maintained inventory and stock of clinical supplies, as well as, assisting in maintaining logs and records for OSHA and MOSHA.
CT / Brachytherapy Coordinator
CHESAPEAKE UROLOGY
Towson, MD
08.2006 - 01.2008
- Coordinated CT chart preparation, appointment scheduling, and testing support to help streamline workflow and support timely patient care.
- Maintained case documentation for brachytherapy, tracked patient follow-up care, coordinated pretests, and shared results and observations with physicians.
- Scheduled brachytherapy pre- and post-CT appointments with outside radiology and other ordered radiology tests, coordinating with upcoming scheduled procedures.
Front Desk Assistant
CHESAPEAKE UROLOGY
06.2004 - 08.2006
- Registered patients, prepared charts, confirmed schedules, processed referrals, and accurately entered data from telephone calls, physicians, hospital coordinators, clients, and families into database.
- Triaged patients to clarify needs and verify demographic information and diagnosis while serving as backup to insurance verification coordinator.
Education
Medical Assistant Certificate - Medical Assistant
Medix School
TowsonCertificate - Administrative Office Management
Central School Of Technology
TowsonDiploma/Certificate - Business Administration Program
Overlea High School
Fullerton, NDSkills
- Medical care and terminology
- Clinical documentation
- EMR management
- Appointment scheduling
- Surgery scheduling
- Insurance verification
- Data entry accuracy
- Planning skills
- Communication skills
- Interpersonal skills
Timeline
Senior Medical Secretary
GBMC - Colon Rectal / UroGyn
03.2022 - 06.2026
Medical Assistant/Urodynamicist
CHESAPEAKE UROLOGY
01.2008 - 12.2020
CT / Brachytherapy Coordinator
CHESAPEAKE UROLOGY
08.2006 - 01.2008
Front Desk Assistant
CHESAPEAKE UROLOGY
06.2004 - 08.2006
Medical Assistant Certificate - Medical Assistant
Medix School
Certificate - Administrative Office Management
Central School Of Technology
Diploma/Certificate - Business Administration Program
Overlea High School